OECD Peer Review of E-Government in Denmark - ePractice.eu

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Proposals for action 22. While the Danish e-government strategy sets clear e-government targets and backs these up with measures for assessing their achievement, there is still considerable room for improvement of both the ex ante and ex post monitoring and evaluation of e-government. To achieve this, the Government could: • Strengthen the demand and supply of e-government monitoring and evaluation by requiring that more information be provided to ministers and the public. • Increase the priority and resourcing of work to develop and communicate common tools for development and evaluation of e-government business cases. • Consider measures designed to ensure the consistent application of e-government business case tools, including the possibility of explicitly linking business cases to funding for e-government initiatives, or some form of mandatory requirement that robust business cases be developed for all e-government initiatives. • Consider inclusion of e-government in the work of the “independent evaluation institute” proposed as part of the Structural Reform. 23. It is important that the Parliament be strongly positioned in exercising its role of ensuring the accountability of the executive for the e-government programme. The Government should note the limited information being made available to the Parliament in support of this role, including the fact that the National Audit Office has not undertaken any explicit audit of e-government. It should also note that, if such an audit were to be undertaken, it would be important to ensure that the approach taken was congruent with the objectives, design and ex ante indicators established for the Danish e-government strategy. 25
Abstract There is a favourable environment for development of e-government in Denmark. Past and present governments have placed strong policy emphasis on making the best possible public and private sector use of ICT, in pursuit of both social and economic goals. As part of the Government’s broader focus on the use of ICT in the economy and Danish society, e-government enjoys good, albeit indirect, political support. While e-government has not in itself been a “headline” policy of the Government, it has been clearly positioned as a key element of policies aimed at developing the Danish information society, modernising and increasing the efficiency of the public sector, and improving the performance of the economy. It has also been regarded as an enabler of the upcoming reforms of the administrative structure of the Danish public sector (the “Structural Reform”) that are based on the recommendations of the Danish Commission on Administrative Structure. 26
Page 1 and 2: OECD PEER REVIEW OF E-GOVERNMENT IN
Page 3 and 4: TABLE OF CONTENTS SUMMARY ASSESSMEN
Page 5 and 6: ANNEX A: OVERVIEW OF POLITICAL AND
Page 7 and 8: OECD PEER REVIEW OF E-GOVERNMENT IN
Page 9 and 10: While it is vital that the Governme
Page 11 and 12: Finance and the MVTU following thes
Page 13 and 14: this challenge was frequently menti
Page 15 and 16: Alongside the problem of the reliab
Page 17 and 18: In terms of its impact on organisat
Page 19 and 20: and businesses. While it is not cer
Page 21 and 22: considerable strategic importance t
Page 23 and 24: government organisations are aware
Page 25: 8. Monitoring and evaluation Denmar
Page 29 and 30: E-government context Government pol
Page 31 and 32: The Structural Reform Between 2005
Page 33 and 34: administrative procedures. The find
Page 35 and 36: Figure 1.2 E-government structure a
Page 37 and 38: II. THE CASE FOR E-GOVERNMENT Denma
Page 39 and 40: • Creation of a competitive marke
Page 41 and 42: Abstract Government organisations c
Page 43 and 44: Source: OECD E-Government Survey: D
Page 45 and 46: Figure 3.2 Legislative and regulato
Page 47 and 48: modernisation process, especially i
Page 49 and 50: and the generally high level of tru
Page 51 and 52: fund it has created providing a tot
Page 53 and 54: outright barriers. The clearest evi
Page 55 and 56: Figure 3.5 Use of public digital se
Page 57 and 58: • Employment status: students and
Page 59 and 60: APPENDIX TO CHAPTER 3: INFORMATION
Page 61 and 62: Figure 3.A.4 ICT usage among Danish
Page 63 and 64: Figure 3.A.8 Internet access among
Page 65 and 66: IV. PLANNING AND LEADERSHIP The e-g
Page 67 and 68: The strategy notes that Denmark is
Page 69 and 70: exchanged electronically. This is e
Page 71 and 72: with even lower rankings for driver
Page 73 and 74: involvement in e-government therefo
Page 75 and 76: In addition to support for the Join
Page 77 and 78:
Figure 4.5 Responsibility for desig
Page 79 and 80:
V. ORGANISATIONAL CHANGE This chapt
Page 81 and 82:
Structural Reform and e-government
Page 83 and 84:
The Task Force has initiated a proj
Page 85 and 86:
Figure 5.2 Share of documents recei
Page 87 and 88:
Box 5.1 Improving middle management
Page 89 and 90:
Abstract Collaboration is relativel
Page 91 and 92:
Co-ordination of e-government polic
Page 93 and 94:
Box 6.1 Key e-government co-ordinat
Page 95 and 96:
The CRS encompasses a number of reg
Page 97 and 98:
Digital signatures are now being wi
Page 99 and 100:
Denmark - something that could be a
Page 101 and 102:
Staffed by employees from the Digit
Page 103 and 104:
The additional workload is connecte
Page 105 and 106:
such a framework be designed; and 3
Page 107 and 108:
schemas used in different areas of
Page 109 and 110:
• Changing conditions in the publ
Page 111 and 112:
municipalities, which might otherwi
Page 113 and 114:
The current situation has evolved o
Page 115 and 116:
Figure 6.6 Impacts of partnerships
Page 117 and 118:
Source: OECD E-government Survey: D
Page 119 and 120:
Abstract The Danish vision for e-go
Page 121 and 122:
Figure 7.1 Drivers of e-government
Page 123 and 124:
• To ensure internal knowledge of
Page 125 and 126:
• The lack of information and the
Page 127 and 128:
Figure 7.2 Source and type of e-gov
Page 129 and 130:
Figure 7.4 Constraints on demand fo
Page 131 and 132:
When asked about the level of impor
Page 133 and 134:
eing for one group or another (e.g.
Page 135 and 136:
Figure 7.8 Use of electronic delive
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The national portal www.denmark.dk
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identification of the relationship
Page 141 and 142:
Abstract At the all-of-government l
Page 143 and 144:
• At least 60 percent of all publ
Page 145 and 146:
External audit Another important el
Page 147 and 148:
can have impacts: 1) “service cha
Page 149 and 150:
Figure 8.4 Responsibilities for mon
Page 151 and 152:
CASE STUDY 1: STANDARDS-BASED E-GOV
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pharmacies (e.g. referrals and disc
Page 155 and 156:
Danish approach of flexible decentr
Page 157 and 158:
CASE STUDY 2: ACHIEVING E-GOVERNMEN
Page 159 and 160:
Estimation of benefits for both eDa
Page 161 and 162:
ANNEX A: OVERVIEW OF POLITICAL AND
Page 163 and 164:
ANNEX B: INSTITUTIONAL CONTEXT AND
Page 165 and 166:
Administrative environment Organisa
Page 167 and 168:
Other State government responsibili
Page 169 and 170:
− Models to support inter-organis
Page 171 and 172:
ICT usage As discussed in Chapter 3
Page 173 and 174:
Promotion of IT Research and Educat
Page 175 and 176:
other reforms. The plan identified
Page 177 and 178:
Overall, these action plans were su
Page 179 and 180:
E-mail addresses for everyone Anoth
Page 181 and 182:
had developed extensive practical k
Page 183 and 184:
ANNEX E: METHODOLOGY Definition of
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The survey asked State and local go
Page 187 and 188:
ANNEX F: GLOSSARY This glossary was
Page 189 and 190:
BIBLIOGRAPHY Agency for Governmenta
Page 191 and 192:
Ministry of Science, Technology and
Page 193:
Statistics Denmark (2004b), Nyt fra
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