OECD Peer Review of E-Government in Denmark - ePractice.eu

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INSEAD (2004), Global Information Technology Report 2003-2004 http://www.weforum.org/pdf/Gcr/GITR_2003_2004/Denmark.pdf ITU (2002), Competition policy in telecommunications: The case of Denmark, http://www.itu.int/osg/spu/ni/competition/casestudies/denmark/Denmark%20Case%20Study%2 01101.pdf MAIT Intelligence – Danish ICT Industry (http://www.elcot.com/mait-reports/danish%20ICT.pdf) Ministry of Finance (2004), The Danish e-Government Strategy, 2004-06 http://e.gov.dk/uploads/media/strategy_2004_06_en1.pdf Ministry of Finance (2001), Investing in Denmark’s Future, 2001 http://www.fm.dk/1024/visPublikation.aspartikelID=4927 Ministry of Finance (2002a), Citizens at the Wheel – Programme for Modernising Danish Government http://www.moderniseringsprogram.dk/visPublikationesForside.aspartikelID=5173 Ministry of Finance (2004), Towards a Danish Concept of Public Governance: An International Perspective Ministry of Finance (January 2002), Towards e-government – vision and strategy for the public sector in Denmark http://e.gov.dk/uploads/media/Old_strategy.pdf Ministry of Interior and Health (2004b), Agreement on a Structural Reform http://im.dk/publikationer/agreement/index.html Ministry of the Interior and Health (2002), Municipalities and Counties in Denmark - Tasks and Finance http://www.im.dk/publikationer/Municipalities/html/index.htm Ministry of Interior and Health (2004a), Recommendation of the Commission on Administrative Structure – Summary http://im.dk/publikationer/struktur_uk/index.html Ministry of Research, Innovation and Information Technology (October 1998) Digital signature; Pilot Projekt – Digital signature: A pilot project http://www.videnskabsministeriet.dk/cgi-bin/docshow.cgidoc_id=9848&doc_type=831&markwords=digital+signatur+ Ministry of Research, Innovation and Information Technology (October 1996) Elektroniske arkiver; Rapport fra arbejdsgruppen om elektroniske arkiver – Electronic filing: Report from the working group in electronic archives http://www.fsk.dk/fsk/publ/elarkiv2/ Ministry of Research, Innovation and Information Technology (November 1996), Elektronisk handel i Danmark; en national EDI-handlingsplan – Electronic commerce in Denmark:A national EDI action plan http://www.fsk.dk/fsk/publ/elcom/ Ministry of Research, Innovation and Information Technology (1994a), Info-Society 2000: Report from the Committee on the Information Society by the Year 2000 Ministry of Research, Innovation and Information Technology (1994b), From Vision to Action – Info- Society 2000 – Statement to Parliament on “Info-Society 2000” and IT Political Action Plan 1995 http://www.fsk.dk/fsk/publ/it95-uk/index.htm 189
Ministry of Science, Technology and Innovation (June 2004), Arkitektur for digital forvaltning - Architecture for e-Government in Denmark, http://www.videnskabsministeriet.dk/cgi-bin/docshow.cgidoc_id=227110&leftmenu=PUBLIKATIONER Ministry of Science, Technology and Innovation (July 1998), Brug af grunddata: Et projekt i den ITpolitiske handlingsplan – Use of base data: A project in the IT policy action plan, http://www.fsk.dk/fsk/publ/grund/ Ministry of Science, Technology and Innovation (2003b), The Danish Government’s Knowledge Strategy – Knowledge in Growth (Policy Statement to the Danish Parliament), http://www.videnskabsministeriet.dk/fsk/div/videnstrategi/UK_videnstrategi_staten.pdf Ministry of Science, Technology and Innovation (2003c), The Danish Government’s Knowledge Strategy – Knowledge in Growth (Background Report) http://www.videnskabsministeriet.dk/fsk/div/videnstrategi/videnstrategi_UK.pdf Ministry of Science, Technology and Innovation (1996), Danmarks IT-sikkkerhedspolotikk; et oplæg – Denmark’s IT-security policy: An outline, http://www.videnskabsministeriet.dk/cgi-bin/doc show.cgidoc_id=2262&leftmenu=PUBLIKATIONER Ministry of Science, Technology and Innovation (1996), Den bærbare revolutionen; IT i undervisningen –The portable revolution: IT in the education system, http://www.videnskabsministeriet.dk/cgi-bin/docshow.cgidoc_id=1857&leftmenu=PUBLIKATIONER Ministry of Science, Technology and Innovation (November 1999), Det Digitale Danmark; omstilling til netværkssamfundet – The digital Denmark: Transmission to the network society, http://www.detdigitaledanmark.dk Ministry of Science, Technology and Innovation (July 1997), Digital forvaltning krav till systemerne – E-government: System requirements, http://www.fsk.dk/fsk/publ/1997/digital Ministry of Science, Technology and Innovation (May 2001), Elektronisk sags- og dokumenthåndtering i staten; et element i digital forvaltning – Electronic document management in the public sector: An element in e-government http://www.videnskabsministeriet.dk/cgi-bin/docshow.cgidoc_id=73206&leftmenu=PUBLIKATIONER Ministry of Science, Technology and Innovation (June 2001), Fra isenkram til indhold; Strategi for hurtigt, billigt og sikkert internet til hele Danmark - From Hardware to Content: Strategy for Fast, Cheap and Secure Internet to all of Denmark http://www.fsk.dk/fsk/publ/2001/broadband Ministry of Science, Technology and Innovation (August 1996), Frihed til at vælge; Handlingsplan for handicappedes IT-brug - Freedom to choose: Action plan for IT use by people with disabilities http://www.videnskabsministeriet.dk/cgi-bin/docshow.cgidoc_id=4101&leftmenu=PUBLIKATIONER Ministry of Science, Technology and Innovation (December 1997), Handling gir forvandling - ITpolitisk handlingsplan 97/98 –Action for Change - IT Policy Plan 97/98 http://www.fsk.dk/fsk/publ/1997/action97/ 190
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OECD PEER REVIEW OF E-GOVERNMENT IN
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TABLE OF CONTENTS SUMMARY ASSESSMEN
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ANNEX A: OVERVIEW OF POLITICAL AND
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OECD PEER REVIEW OF E-GOVERNMENT IN
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While it is vital that the Governme
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Finance and the MVTU following thes
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this challenge was frequently menti
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Alongside the problem of the reliab
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In terms of its impact on organisat
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and businesses. While it is not cer
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considerable strategic importance t
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government organisations are aware
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8. Monitoring and evaluation Denmar
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Abstract There is a favourable envi
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E-government context Government pol
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The Structural Reform Between 2005
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administrative procedures. The find
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Figure 1.2 E-government structure a
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II. THE CASE FOR E-GOVERNMENT Denma
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• Creation of a competitive marke
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Abstract Government organisations c
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Source: OECD E-Government Survey: D
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Figure 3.2 Legislative and regulato
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modernisation process, especially i
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and the generally high level of tru
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fund it has created providing a tot
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outright barriers. The clearest evi
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Figure 3.5 Use of public digital se
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• Employment status: students and
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APPENDIX TO CHAPTER 3: INFORMATION
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Figure 3.A.4 ICT usage among Danish
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Figure 3.A.8 Internet access among
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IV. PLANNING AND LEADERSHIP The e-g
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The strategy notes that Denmark is
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exchanged electronically. This is e
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with even lower rankings for driver
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involvement in e-government therefo
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In addition to support for the Join
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Figure 4.5 Responsibility for desig
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V. ORGANISATIONAL CHANGE This chapt
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Structural Reform and e-government
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The Task Force has initiated a proj
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Figure 5.2 Share of documents recei
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Box 5.1 Improving middle management
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Abstract Collaboration is relativel
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Co-ordination of e-government polic
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Box 6.1 Key e-government co-ordinat
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The CRS encompasses a number of reg
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Digital signatures are now being wi
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Denmark - something that could be a
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Staffed by employees from the Digit
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The additional workload is connecte
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such a framework be designed; and 3
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schemas used in different areas of
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• Changing conditions in the publ
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municipalities, which might otherwi
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The current situation has evolved o
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Figure 6.6 Impacts of partnerships
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Source: OECD E-government Survey: D
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Abstract The Danish vision for e-go
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Figure 7.1 Drivers of e-government
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• To ensure internal knowledge of
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• The lack of information and the
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Figure 7.2 Source and type of e-gov
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Figure 7.4 Constraints on demand fo
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When asked about the level of impor
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eing for one group or another (e.g.
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Figure 7.8 Use of electronic delive
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The national portal www.denmark.dk
Page 139 and 140: identification of the relationship
Page 141 and 142: Abstract At the all-of-government l
Page 143 and 144: • At least 60 percent of all publ
Page 145 and 146: External audit Another important el
Page 147 and 148: can have impacts: 1) “service cha
Page 149 and 150: Figure 8.4 Responsibilities for mon
Page 151 and 152: CASE STUDY 1: STANDARDS-BASED E-GOV
Page 153 and 154: pharmacies (e.g. referrals and disc
Page 155 and 156: Danish approach of flexible decentr
Page 157 and 158: CASE STUDY 2: ACHIEVING E-GOVERNMEN
Page 159 and 160: Estimation of benefits for both eDa
Page 161 and 162: ANNEX A: OVERVIEW OF POLITICAL AND
Page 163 and 164: ANNEX B: INSTITUTIONAL CONTEXT AND
Page 165 and 166: Administrative environment Organisa
Page 167 and 168: Other State government responsibili
Page 169 and 170: − Models to support inter-organis
Page 171 and 172: ICT usage As discussed in Chapter 3
Page 173 and 174: Promotion of IT Research and Educat
Page 175 and 176: other reforms. The plan identified
Page 177 and 178: Overall, these action plans were su
Page 179 and 180: E-mail addresses for everyone Anoth
Page 181 and 182: had developed extensive practical k
Page 183 and 184: ANNEX E: METHODOLOGY Definition of
Page 185 and 186: The survey asked State and local go
Page 187 and 188: ANNEX F: GLOSSARY This glossary was
Page 189: BIBLIOGRAPHY Agency for Governmenta
Page 193: Statistics Denmark (2004b), Nyt fra
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