OECD Peer Review of E-Government in Denmark - ePractice.eu

Inputs
The Denmark study is primarily qualitative in nature, presenting a combination of observations,
analysis and judgements gleaned from reports and official documents, survey responses and
interviews. The study has four main inputs:
• Reports and official documents.
• The OECD e-government survey.
• Interviews with government officials.
• Peer review meeting with OECD members.
Reports and official documents
The study brought together a wide range of government documents across sectors and functions,
which provided insights into the way that various public management and e-government polices,
strategies and initiatives are planned, co-ordinated and implemented in Denmark. Information was also
drawn from recent relevant OECD reports and reviews of Denmark (e.g. “Diffusion of ICT to
Business”, December 2004). The study also drew on academic research and journal articles on public
management reform, e-government and the information society in Denmark. This approach was based
on the notion that e-government cannot be addressed in isolation, but should be observed from a wider
public management perspective.
OECD survey of e-government in Denmark
The OECD survey on e-government was originally developed in 2002 and revised in 2003 based
on the experience of the Finland review. A revised version of the survey was presented to the OECD
Steering Group on the Complementary Areas of Work on E-Government at a meeting in Paris in
December 2003. Comments from the Steering Group were incorporated into the final version of the
survey. The survey has been adapted to reflect the Danish institutional and administrative framework.
In October 2004, the OECD conducted the survey with Danish State and local government
organisations. The survey was targeted at officials with responsibilities relevant to e-government, who
were asked to present their organisations’ responses to the survey, rather than respond in their capacity
as individuals. The survey sample was jointly selected by the OECD and the Danish Government
(through the Danish Digital Task Force with the involvement of Statistics Denmark).
Table 1. Responses to the OECD survey
Total
OECD
sample
Responses
Valid
responses
State government ministries (including
subordinate departments, agencies, etc.) 123 106 66 66 62
Counties 14 14 10 10 71
Response rate
%
Municipalities 275 101 40 40 40
183