OECD Peer Review of E-Government in Denmark - ePractice.eu

More documents

Recommendations

Info

and product developers to participate in a competition on ideas for such products. The initiative was successful, and products such as Web pages accessible to all were created. From Hardware to Content – Internet all over Denmark This strategy, launched in 2001, aimed to stimulate the creation of a nationwide ICT infrastructure which was fast, cheap and secure. The strategy was based on ensuring an optimal framework for a market-based Danish ICT infrastructure, and on measures for increasing demand for ICT-based services and digital content. The strategy identified target areas for new forms of digital content exchange within the public sector, between the public sector and private sector, and between various private players including the general public. Use and Reuse of “Base” Data In 1998, a report was published on the use of basic information held in the Danish public registries. This was an essential element in the Danish strategy towards the information society. The two major principles for future use of this data promulgated in the report were that: 1) basic information reported to a public institution would only have to be provided once; and 2) it should be easy to access that information (within the constraints imposed by data protection legislation). In essence, the report stated that public information held in registries should be treated as a common resource, and that technical/organisational barriers should not unnecessarily stand in the way. The report also focused on issues related to the quality of public sector data. The conclusions and recommendations of the report were based on examination of the three basic public registers in Denmark: the Building and Housing Register, the Central Personal Register and the Central Business Register. Security In 1995, the Government established the IT Security Council, charged with advising government on IT security issues and formulating proposals for a Danish IT security policy. The vision for Denmark’s IT security policy was that it should create a security framework (including regulations) that would enable people and businesses to confidently undertake electronic transactions, such as online electronic payments. The Government required the expected IT security policy to address the security interests of all Danish citizens, businesses and organisations. This was the first time that discussion of ICT policy in Denmark included examination of security issues (and related regulatory issues). The Council’s proposals, made in the report Denmark’s IT Security Policy, became the basis for future Danish ICT security policies. One of the most significant proposals made by the Council was for an initiative to develop a public key infrastructure as the basis for secure online communication with the public sector. Digital Signatures In 1998, the Ministry of Research and Information Technology launched a pilot project on digital signatures. The objectives of the project were: 1) to make the use of digital signatures among public authorities more widespread; 2) to stimulate the market-based development of products and services; and 3) to prepare necessary standards and protocols. In 2000, evaluation of the project’s progress showed that all these objectives had been met. The project had demonstrated that digital signatures could successfully be used among public authorities. It 179
had developed extensive practical knowledge in the area, and also identified barriers that needed to be overcome if government was to use digital signatures on a wide scale. The two biggest problems identified were inadequate knowledge of the use of digital signatures, and technical difficulties in installing and configuring digital signature solutions. In 2003, the digital signature project advanced significantly when government decided to distribute signatures to citizens, businesses and public organisations free of charge. The Danish Knowledge Strategy Introduced in 2003, this strategy aims to develop a Danish “knowledge system” that ranks among the best in the world in terms of its efficiency and competitiveness. While primarily focused on the Danish knowledge system (the public and private sector knowledge institutions and companies which produce, attract, disseminate and apply research-based and other advanced knowledge) the strategy recognises the fundamental relationship between public sector use of ICT and the future success of the knowledge system. The strategy notes the major efforts made throughout the 1990s and into the 2000s to ensure that e-government provided Danes with easier access to the public sector, and stresses the importance of maximizing the benefits of this in terms of achieving both better government and stronger economic growth. It then notes the e-government challenge of developing and using ICT to support better collaboration and exchange of data across traditional organisational boundaries, both within the public sector and between the public and private sectors. The strategy identifies or cross-references e- government initiatives in the areas of IT security, digital signatures and the development of common XML schemas for data exchange. It also states that the Government’s future ICT and telecommunications policy action plan will focus on making progress in areas where State government can “usefully be viewed as one unit in relation to IT usage” such as development of ICT architecture and common networks, benchmarking, and software strategy. First steps towards e-government Get going with e-Government In 1997, the first explicit e-government step was taken under the leadership of the Ministry of Research and Information Technology. Called Get going with e-Government, the report was an attempt to put e-government on the policy agenda and improve the implementation of e-government by emphasising benefits such as efficiency gains, rationalisation, and delivery of better public services to citizens and businesses. The report aimed to guide and inspire public sector organisations that had plans to implement e-government, especially in relation to electronic document management systems (EDMS). It gave examples of how e-government visions and goals should be formulated, as well as how management should behave. The report was complemented by another report called E-government – Requirements for Systems, which contained advice to government organisations on specifying requirements for EDMS. The report identified common core needs, issues and check points that should be identified and addressed within each organisation. The main recommendation was for organisations (ministries in particular) to buy one system for the whole organisation, rather than allowing each part of the organisation (i.e. departments, agencies, etc.) to make its own choices. It also proposed development of a common strategy for electronic document management across the whole of State government. The proposal pointed out that top management in organisations was 180
Page 1 and 2:
OECD PEER REVIEW OF E-GOVERNMENT IN
Page 3 and 4:
TABLE OF CONTENTS SUMMARY ASSESSMEN
Page 5 and 6:
ANNEX A: OVERVIEW OF POLITICAL AND
Page 7 and 8:
OECD PEER REVIEW OF E-GOVERNMENT IN
Page 9 and 10:
While it is vital that the Governme
Page 11 and 12:
Finance and the MVTU following thes
Page 13 and 14:
this challenge was frequently menti
Page 15 and 16:
Alongside the problem of the reliab
Page 17 and 18:
In terms of its impact on organisat
Page 19 and 20:
and businesses. While it is not cer
Page 21 and 22:
considerable strategic importance t
Page 23 and 24:
government organisations are aware
Page 25 and 26:
8. Monitoring and evaluation Denmar
Page 27 and 28:
Abstract There is a favourable envi
Page 29 and 30:
E-government context Government pol
Page 31 and 32:
The Structural Reform Between 2005
Page 33 and 34:
administrative procedures. The find
Page 35 and 36:
Figure 1.2 E-government structure a
Page 37 and 38:
II. THE CASE FOR E-GOVERNMENT Denma
Page 39 and 40:
• Creation of a competitive marke
Page 41 and 42:
Abstract Government organisations c
Page 43 and 44:
Source: OECD E-Government Survey: D
Page 45 and 46:
Figure 3.2 Legislative and regulato
Page 47 and 48:
modernisation process, especially i
Page 49 and 50:
and the generally high level of tru
Page 51 and 52:
fund it has created providing a tot
Page 53 and 54:
outright barriers. The clearest evi
Page 55 and 56:
Figure 3.5 Use of public digital se
Page 57 and 58:
• Employment status: students and
Page 59 and 60:
APPENDIX TO CHAPTER 3: INFORMATION
Page 61 and 62:
Figure 3.A.4 ICT usage among Danish
Page 63 and 64:
Figure 3.A.8 Internet access among
Page 65 and 66:
IV. PLANNING AND LEADERSHIP The e-g
Page 67 and 68:
The strategy notes that Denmark is
Page 69 and 70:
exchanged electronically. This is e
Page 71 and 72:
with even lower rankings for driver
Page 73 and 74:
involvement in e-government therefo
Page 75 and 76:
In addition to support for the Join
Page 77 and 78:
Figure 4.5 Responsibility for desig
Page 79 and 80:
V. ORGANISATIONAL CHANGE This chapt
Page 81 and 82:
Structural Reform and e-government
Page 83 and 84:
The Task Force has initiated a proj
Page 85 and 86:
Figure 5.2 Share of documents recei
Page 87 and 88:
Box 5.1 Improving middle management
Page 89 and 90:
Abstract Collaboration is relativel
Page 91 and 92:
Co-ordination of e-government polic
Page 93 and 94:
Box 6.1 Key e-government co-ordinat
Page 95 and 96:
The CRS encompasses a number of reg
Page 97 and 98:
Digital signatures are now being wi
Page 99 and 100:
Denmark - something that could be a
Page 101 and 102:
Staffed by employees from the Digit
Page 103 and 104:
The additional workload is connecte
Page 105 and 106:
such a framework be designed; and 3
Page 107 and 108:
schemas used in different areas of
Page 109 and 110:
• Changing conditions in the publ
Page 111 and 112:
municipalities, which might otherwi
Page 113 and 114:
The current situation has evolved o
Page 115 and 116:
Figure 6.6 Impacts of partnerships
Page 117 and 118:
Source: OECD E-government Survey: D
Page 119 and 120:
Abstract The Danish vision for e-go
Page 121 and 122:
Figure 7.1 Drivers of e-government
Page 123 and 124:
• To ensure internal knowledge of
Page 125 and 126:
• The lack of information and the
Page 127 and 128:
Figure 7.2 Source and type of e-gov
Page 129 and 130: Figure 7.4 Constraints on demand fo
Page 131 and 132: When asked about the level of impor
Page 133 and 134: eing for one group or another (e.g.
Page 135 and 136: Figure 7.8 Use of electronic delive
Page 137 and 138: The national portal www.denmark.dk
Page 139 and 140: identification of the relationship
Page 141 and 142: Abstract At the all-of-government l
Page 143 and 144: • At least 60 percent of all publ
Page 145 and 146: External audit Another important el
Page 147 and 148: can have impacts: 1) “service cha
Page 149 and 150: Figure 8.4 Responsibilities for mon
Page 151 and 152: CASE STUDY 1: STANDARDS-BASED E-GOV
Page 153 and 154: pharmacies (e.g. referrals and disc
Page 155 and 156: Danish approach of flexible decentr
Page 157 and 158: CASE STUDY 2: ACHIEVING E-GOVERNMEN
Page 159 and 160: Estimation of benefits for both eDa
Page 161 and 162: ANNEX A: OVERVIEW OF POLITICAL AND
Page 163 and 164: ANNEX B: INSTITUTIONAL CONTEXT AND
Page 165 and 166: Administrative environment Organisa
Page 167 and 168: Other State government responsibili
Page 169 and 170: − Models to support inter-organis
Page 171 and 172: ICT usage As discussed in Chapter 3
Page 173 and 174: Promotion of IT Research and Educat
Page 175 and 176: other reforms. The plan identified
Page 177 and 178: Overall, these action plans were su
Page 179: E-mail addresses for everyone Anoth
Page 183 and 184: ANNEX E: METHODOLOGY Definition of
Page 185 and 186: The survey asked State and local go
Page 187 and 188: ANNEX F: GLOSSARY This glossary was
Page 189 and 190: BIBLIOGRAPHY Agency for Governmenta
Page 191 and 192: Ministry of Science, Technology and
Page 193: Statistics Denmark (2004b), Nyt fra
show all

OECD Peer Review of E-Government in Denmark - ePractice.eu

Create successful ePaper yourself

Delete template?

Save as template?