INFORMATION & REQUIREMENTS ELECTRIC SERVICE - NStar

ARTICLE 403 ARTICLE 403
Where it is required that a Customer-owned service be run
over or through property not owned by the customer
requesting service, a service release, prepared by NSTAR, must
be signed by both parties. A copy signed by both customers
must be submitted to NSTAR before such service will be
energized.
403. Extension of Lines in the Public Way
A. Overhead Line Extensions for Residential,
Commercial & Industrial Customers within the
North District:
Requests for electric service requiring the extension of
NSTAR facilities in the public way will be subject to
analysis by the NSTAR New Customer Connect Tech
Center.They will determine whether or not the customer
shall underwrite, guarantee, or secure payment when the
delivery of service involves the use of NSTAR investment,
which, in the judgment of NSTAR, would not be offset by
the probable revenue obtained. Extension of NSTAR
facilities in the public way solely for the convenience of the
customer will be at the customer’s expense.
Installations of overhead services not requiring private
property construction will normally be installed without
charge, provided the point of attachment to the customer’s
building can be reached by one span of wire from NSTAR’s
nearest pole and that a right-of-way acceptable to NSTAR
can be obtained.When the delivery of service involves the
use of NSTAR investment, which in the judgment of
NSTAR, would not be offset by the estimated revenue to
be obtained, the customer shall underwrite, guarantee or
secure payment of minimum amounts.
Overhead secondary services requiring private property
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construction from NSTAR underground lines will be
furnished, installed, owned and maintained by the customer.
It is the customer’s responsibility to assure that all
customer-owned equipment be tested and in working
order. During cases where NSTAR is required to operate
or install NSTAR-owned equipment into customer-owned
gear, the customer will be responsible for any repair or
replacement that is necessary due to failure of such
customer-owned equipment to operate properly.
B. Overhead Line Extensions for Residential
Customers within the Cambridge & South Districts:
It is NSTAR’s policy to install at no charge to the
customer, up to two wooden poles and three spans of wire,
along a public road or private way for a new service to a
single family dwelling. All construction along public or
private ways to service residential customers under this
policy will be performed by NSTAR or its agents.
When required to extend its single phase overhead
distribution lines, in excess of two poles, along a public or
private way to a residential home, NSTAR will provide an
overhead line extension in accordance with the provisions
of the line extension policy and agreement.
NSTAR will provide, install, own and maintain all facilities
including the overhead service drop from its facilities to a
residential home. Where it may also be necessary to install
pole(s) on private property to service the premises, please
refer to Article 404, Ownership of Private Residential
Overhead Construction.
Contact the NSTAR New Customer Connect Tech Center
for details of the Single Phase Residential Overhead Line
Extension Policy.
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