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FORM 20-F Grupo Casa Saba, S.A.B. de C.V.

FORM 20-F Grupo Casa Saba, S.A.B. de C.V.

FORM 20-F Grupo Casa Saba, S.A.B. de C.V.

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Table of Contents<br />

<strong>Grupo</strong> <strong>Casa</strong> <strong>Saba</strong> has always consi<strong>de</strong>red Information Systems to be a key competitive factor in current competing markets. Therefore, we believe that we have been<br />

successful in using technology to help us optimize both our sales and our inventory days. Our record of on-time <strong>de</strong>liveries is in the range of 98%, which we believe is one of the best<br />

rates in the business. The use of GPRS mobile <strong>de</strong>vices for our sales force has also had a positive effect in terms of sales agility and more up-to-the minute information for our sales<br />

representatives. Today, these <strong>de</strong>vices work un<strong>de</strong>r a Windows Mobile platform. Nevertheless, we believe that in the near future a more open platform such as Android will be available,<br />

which will put downward pressure on prices that we are preparing to take advantage of.<br />

We have also recently completed the <strong>de</strong>velopment of a new version of our Point-of-Sale System focused on government pharmacy operations. We believe that this<br />

new software solution may be one of the best in the business today, given that it has been <strong>de</strong>veloped with open standards that allow it to be very slim, web based, and easy to modify.<br />

We expect this to be an excellent tool for improving our position in the Government market segment in the near future.<br />

Although electronic data interchange (EDI) has been available in our market for many years, it was only recently that Government regulations for EDI have been fully<br />

implemented. This regulation not only regulates electronic transactions but it will require all Mexican business to adopt Electronic Invoicing between <strong>20</strong>11 and <strong>20</strong>12. <strong>Grupo</strong> <strong>Casa</strong> <strong>Saba</strong><br />

fully complies with this regulation and has been active in the discussions related to its implementation.<br />

With respect to our non-pharmaceutical or HBCG/other products related business divisions, we believe that higher levels of economic growth are necessary to<br />

increase the <strong>de</strong>mand for these products; therefore, our ability to generate positive results in the coming years will <strong>de</strong>pend on the improvement of general economic conditions and<br />

increases in consumer purchasing power.<br />

Socio-<strong>de</strong>mographic trends have helped fuel the growth of the retail market in Brazil. As is the case in Mexico, Brazil is also experiencing similar trends in terms of the<br />

growth of the adult population, prompted by an increase in overall life expectancy. Brazilians’ average life expectancy has increased, from 68.5 years in 1995 to 72.3 years in <strong>20</strong>09. As a<br />

result, the over-60 population in the country has increased significantly over the course of the last ten years and it is this group that is most likely to stimulate the <strong>de</strong>mand for both<br />

healthcare services and pharmaceutical products in the future. In addition, ol<strong>de</strong>r consumers are generally more affluent and have larger discretionary incomes, making them a target<br />

<strong>de</strong>mographic for many manufacturers, including for over-the-counter healthcare products. Government programs, such as the “Bolsa Familia” and the “Farmacias Popular” which offer<br />

subsidized medicines have also helped stimulate <strong>de</strong>mand for these products. From a socio-economic standpoint, we would also expect that the <strong>de</strong>crease in the unemployment in Brazil<br />

from 12.3% in <strong>20</strong>04 to less than 4.7% in December <strong>20</strong>11, combined with an increase in the average salary in the last ten years, will stimulate the consumption of ethical drugs, HBCG and<br />

Other products as the middle class continues to expand. The increase in the number people who are formally employed also means that more Brazilians are covered by private<br />

insurance. As a result, they are more likely to consult physicians when they are ill, thus broa<strong>de</strong>ning access to pharmaceutical products. However, as is the case in Mexico, the<br />

continued <strong>de</strong>mand for these products will require a continued stable economic environment.<br />

The Chilean public health system covered nearly three quarters of the population in <strong>20</strong>11, with health care expenditures representing 4.4% of the country’s overall<br />

GDP. As the population continues to grow and more workers are incorporated into the formal sector, government health spending is expected to keep pace with the increase. The<br />

country’s strong economic growth projections are also expected to have a positive effect on the pharmaceutical industry, which has been growing steadily since 1996.<br />

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