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StoreFront 5.0 Manual - StoreFront Support - LaGarde, Inc.

StoreFront 5.0 Manual - StoreFront Support - LaGarde, Inc.

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User Guide<br />

4. When you click on a country or state name, the current tax rate for the selection will<br />

appear in the field to the right of the country or state list. To change the tax rate for a<br />

country or state, enter the desired tax rate in the field, then click Set. Tax rates<br />

should be entered as a decimal percentage of 1. A tax rate of 6.25%, for example,<br />

should be entered as .0625. Do not enter a % sign in these fields.<br />

5. After setting the tax rate for a state or country, check the checkbox to the left of the<br />

selection’s name to activate the tax rate.<br />

6. You can deactivate a tax rate by unchecking the checkbox to the left of a country or<br />

state’s name.<br />

7. You can modify a tax rate by selecting the country or state you wish to modify, then<br />

changing its rate. Click Set to save the changes in the database.<br />

This will complete the configuration of your tax rates. You can change a tax rate or add a new<br />

tax at any time by returning to this interface.<br />

Configuring ezeehelp <strong>Support</strong><br />

Ezeehelp is a third party service provided by ezeehelp, Ltd. By establishing an account with<br />

ezeehelp, Ltd., you can make ezeehelp links appear on the <strong>StoreFront</strong> pages throughout your<br />

site. When a customer clicks on one of these links, it will activate an HTML-based customer<br />

service chat application that will allow the customer to speak directly to yourself or an<br />

ezeehelp service representative. Ezeehelp offers several different service plans to suit a variety<br />

of operations; visit www.EzeeHelp.com for more information.<br />

Follow the instructions below to configure your site to make ezeehelp available to your<br />

customers.<br />

1. Establish an account with ezeehelp, Ltd. at www.ezeehelp.com/storefront/. Once the<br />

account is established, you will be provided with an ezeehelp login ID.<br />

2. Connect to your database using the Store Builder. If you are unsure of how to do<br />

this, please refer to Connecting to a Remote or Local Database, page 21, for further<br />

instructions.<br />

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