50 - Sample FBR Franchisee Satisfaction Reports
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Molly Wally's<br />
franchisee satisfaction benchmark report<br />
Average Rating: Overall <strong>Satisfaction</strong> Snapshot<br />
Overall <strong>Satisfaction</strong><br />
poor average good very good excellent FSI<br />
Training & Support<br />
Molly Wallys 2013 Evaluation 59.3%<br />
2013 <strong>FBR</strong> Benchmark 59.5%<br />
Franchise System<br />
Molly Wallys 2013 Evaluation 63.1%<br />
2013 <strong>FBR</strong> Benchmark 65.4%<br />
Leadership<br />
Molly Wallys 2013 Evaluation 66.8%<br />
2013 <strong>FBR</strong> Benchmark 68.0%<br />
Each of the eight areas evaluated for satisfaction are<br />
summarized here in the overall snapshot.We include<br />
a <strong>Franchisee</strong> <strong>Satisfaction</strong> Index (FSi) rating for each<br />
area, as well as an overall average.<br />
The following surveys and sectors are included in<br />
this report<br />
Surveys/Sectors<br />
Participants<br />
Molly Wallys 2013 Evaluation 198<br />
2013 <strong>FBR</strong> Benchmark 25,<strong>50</strong>4<br />
Core Values<br />
Molly Wallys 2013 Evaluation 82.5%<br />
2013 <strong>FBR</strong> Benchmark 78.3%<br />
<strong>Franchisee</strong> Community<br />
Molly Wallys 2013 Evaluation 73.2%<br />
2013 <strong>FBR</strong> Benchmark 72.2%<br />
Self-Evaluation<br />
Molly Wallys 2013 Evaluation 74.9%<br />
2013 <strong>FBR</strong> Benchmark 78.9%<br />
Financial Opportunity<br />
Molly Wallys 2013 Evaluation 63.7%<br />
2013 <strong>FBR</strong> Benchmark 62.8%<br />
General <strong>Satisfaction</strong><br />
Molly Wallys 2013 Evaluation 65.6%<br />
2013 <strong>FBR</strong> Benchmark 67.9%<br />
Overall (average)<br />
Molly Wallys 2013 Evaluation 68.6%<br />
2013 <strong>FBR</strong> Benchmark 69.1%<br />
©2013 Franchise Business Review. All Rights Reserved. Section 2 | Franchise Business Review 14
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