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50 - Sample FBR Franchisee Satisfaction Reports

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CONTENTS<br />

Survey Methodology ……………………………………………………………….. 1<br />

About this Survey ……………………………………………………………………. 2<br />

FSI Explanation ………………………………………………………………………. 3<br />

Summary Report ……………………………………………………………….…... 4<br />

Benchmark Report ………………………………………………………….....… 13<br />

Trend Report ………………………………………………………………..….…... 23<br />

Feedback Report ………………………………………………………….…….... 32<br />

Detail Report ……………………………………………………………….….….... 44<br />

CEO & Managing Director<br />

Eric Stites<br />

<strong>FBR</strong> Team<br />

President: Michelle Rowan<br />

Client Services Manager: Nicole Kenney<br />

Editorial Director: Molly Rowe<br />

Online Marketing Manager: Mike Kupfer<br />

Client Consultant: Linda Lorrey<br />

Client Consultant: Jamie Lavigne<br />

Research Assistant: Jay Metzenroth<br />

Accounting: Marilyn Bean<br />

Design & Production: Cristina Galli<br />

General Information<br />

Franchise Business Review<br />

125 Brewery Lane, Suite 5<br />

Portsmouth, NH 03801<br />

866-397-6680

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