50 - Sample FBR Franchisee Satisfaction Reports
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Molly Wally<br />
annual comparison<br />
<strong>Franchisee</strong> Community ++ + +/- - - -<br />
Support Brand<br />
Responses<br />
FSI<br />
June 2012<br />
June 2013<br />
30 55 14 11 170 78.1<br />
21 52 21 6 2 180 71.0<br />
Support Management<br />
June 2012<br />
June 2013<br />
17 53 23 5 2 172 69.5<br />
12 51 25 8 3 179 65.4<br />
Actively Participate<br />
June 2012<br />
June 2013<br />
9 55 28 8 1 170 66.2<br />
9 51 28 10 1 180 64.4<br />
Support Each Other<br />
June 2012<br />
June 2013<br />
40 47 11 11 171 81.1<br />
40 42 14 3 1 177 79.4<br />
What would your fellow franchisees Say About You?<br />
June 2012<br />
June 2013<br />
11 41 44 3 2 170<br />
9 39 45 5 2 172<br />
28<br />
Franchise Business Review<br />
| Section 3<br />
www.FranchiseBusinessReview.com
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