50 - Sample FBR Franchisee Satisfaction Reports
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SECTION 1:<br />
Summary <strong>Satisfaction</strong> Report<br />
The Summary <strong>Satisfaction</strong> Report shows your average scores (on a five-point scale) for each section<br />
and each question of the survey. It’s designed to give you an overview of how the whole system rates<br />
you, and the simplified scoring (using averages instead of our weighted <strong>Franchisee</strong> <strong>Satisfaction</strong><br />
Index [FSI]) provides you with an easy way to present your results to franchisees and prospective<br />
franchise buyers.<br />
Overall <strong>Satisfaction</strong>, the first section, shows the average scores for each section of the survey:<br />
Training & Support, Franchise System, Leadership, Core Values, <strong>Franchisee</strong> Community, Self-<br />
Evaluation, Financial Opportunity, and General <strong>Satisfaction</strong>. To the right of the first chart, we list the<br />
number of respondents to the survey, and what percentage of your franchisees that number<br />
represents. Below the Overall <strong>Satisfaction</strong> section, the rest of the Summary <strong>Satisfaction</strong> Report goes<br />
through each of section of the survey individually, (showing you the questions in that part of our<br />
survey and how the franchisees rated you for each. Finally, the Summary <strong>Satisfaction</strong> Report wraps<br />
up with a breakout of the demographics of respondents.<br />
4<br />
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