50 - Sample FBR Franchisee Satisfaction Reports
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Molly Wally<br />
annual comparison<br />
Training & Support ++ + +/- - - -<br />
Ongoing Support<br />
Responses<br />
FSI<br />
June 2012<br />
June 2013<br />
26 41 19 9 5 175 68.1<br />
22 38 20 10 10 181 62.4<br />
Ads & Promotions<br />
June 2012<br />
June 2013<br />
18 24 27 20 10 173 55.1<br />
13 28 26 17 17 181 <strong>50</strong>.7<br />
Effective Technology<br />
June 2012<br />
June 2013<br />
16 36 29 14 6 174 60.5<br />
25 25 26 16 7 181 61.5<br />
Communications<br />
June 2012<br />
June 2013<br />
17 37 28 13 6 174 61.6<br />
17 31 23 19 10 181 56.5<br />
24<br />
Franchise Business Review<br />
| Section 3<br />
www.FranchiseBusinessReview.com
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