50 - Sample FBR Franchisee Satisfaction Reports
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Molly Wally<br />
annual comparison<br />
++ + +/- - - -<br />
Franchise System<br />
Ops and Systems<br />
Responses<br />
FSI<br />
June 2012<br />
June 2013<br />
25 44 21 8 2 173 70.2<br />
23 35 26 11 5 180 64.9<br />
Products & Services<br />
June 2012<br />
June 2013<br />
30 47 14 6 2 172 74.1<br />
31 32 24 10 3 179 69.1<br />
Competition<br />
June 2012<br />
June 2013<br />
21 37 22 12 8 173 62.6<br />
19 32 28 15 6 177 60.5<br />
Innovation<br />
June 2012<br />
June 2013<br />
16 35 25 18 6 173 59.1<br />
11 29 28 21 11 177 51.7<br />
©2013 Franchise Business Review. All Rights Reserved. Section 3 | Franchise Business Review 25
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