50 - Sample FBR Franchisee Satisfaction Reports
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SECTION 3:<br />
Annual Trend Report<br />
The Annual Trend Report helps you track your company’s overall franchisee satisfaction over time<br />
and quickly identify any shifts and/or trends before they become a system-wide issue. The report<br />
goes through each section of the survey (Training & Support, Franchise System, Leadership, Core<br />
Values, <strong>Franchisee</strong> Community, Self-Evaluation, Financial Opportunity, and General <strong>Satisfaction</strong><br />
The data is color-coded so you can easily areas in which you receive high marks (those in dark blue)<br />
and areas that need improvement (those in red and orange). The small number located within the<br />
color on the bar represents the percentage of respondents that answered with that choice. The “n”<br />
number on the right column is the number of respondents, and the “FSI” is the score for that<br />
question/section.<br />
After the Survey Summary, a series of pie charts provide demographic information about your<br />
franchisees. These charts are followed by a copy of each Individual franchisee’s survey with their<br />
individual answers and comments for each question. If the franchisee opted to share his/her<br />
identity, this is included on the individual franchisee’s survey page.<br />
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