50 - Sample FBR Franchisee Satisfaction Reports
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Molly Wally<br />
annual comparison<br />
++ + +/- - - -<br />
General <strong>Satisfaction</strong><br />
Overall Opportunity<br />
Responses<br />
FSI<br />
June 2012<br />
June 2013<br />
22 42 21 13 3 170 66.6<br />
21 34 20 16 9 174 60.6<br />
Overall Performance<br />
June 2012<br />
June 2013<br />
9 27 29 25 10 172 <strong>50</strong>.0<br />
10 26 33 23 8 176 52.0<br />
Overall <strong>Satisfaction</strong><br />
June 2012<br />
June 2013<br />
19 35 23 18 6 171 61.0<br />
20 31 22 13 13 176 58.2<br />
Do It Again<br />
June 2012<br />
June 2013<br />
44 21 14 13 8 169 69.7<br />
41 19 17 13 10 175 66.7<br />
Recommend<br />
June 2012<br />
June 2013<br />
52 19 19 4 5 170 77.2<br />
49 19 18 6 8 174 73.6<br />
Assuming there are no geographic or other territorial conflicts, choose the statement that best describes your discussions with others about this fran<br />
June 2012<br />
June 2013<br />
13 74 12 1 171<br />
7 79 12 2 173<br />
©2013 Franchise Business Review. All Rights Reserved. Section 3 | Franchise Business Review 31
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