SEEU Review vol. 6 Nr. 2 (pdf) - South East European University

Artan Limanipositive aspects of the working atmosphere. However, the fact thatemployees did not have their own personal offices but rather worked incubicles interfered their privacy and in most cases they tried to be quiet notto disturb the others even though there were moments that they needed to beloud to get the job done.One area of needed improvement that I noted is concerned with language.I noted that not all the employees are familiar with the jargon of the system,especially the part-time employees. Rather than looking foolish for askingfor clarification employees chose to let it go without understanding theconversation.Since so much time and energy is spent trying to keep up with changes innational policies concerning international students, I recommend that thesechanges be reported to employees on weekly basis, by the top management,in the form of a written document. The supervisor/director would then beresponsible for distributing copies of this document to the employees, andexplain the significance and meaning of these changes. In this way all theemployees will have access to all of the new information when it is needed.Also, this will lessen the amount of e-mail communication and increase theamount of written hard copy communication.It is important that the website always reflect the most current changes inpolicies. If updated, correct information will be available on the Internet andthen the clients/students will be served much more quickly, efficiently, andwith the correct information. This will save time both for the employees andclients.Although the system is providing numerous brochures, handbooks, andpamphlets for the public, which identify and explain various policies andregulations concerning international students, it will be just as useful tocreate a similar document for employees with the addition of jargon termsand their explanation. This will improve understanding and communicationamong the new and part-time employees. Further, this addition will betterengage the external environment.In principle, I observed that this organization functioned well because itsmanagement paid necessary attention to employee concerns and their overallwellbeing. This style is particularly effective as Barge (1994) argues thatleadership is more about managing interdependencies than giving commandsand issuing orders, which was exactly what the director of CIP was trying toachieve. Barge argues that the key to leadership is coordination andspecifically the coordination of people as they do the job. Furthermore,94