in a Dynamic Environment - Domain-b

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Annual Report 2008-09The chart below is an analysis of the market for the areasof interest to the Company based on the NASSCOMStrategic Review 2009.Chart 8: Trend of outsourcing in global technologyspending - area of interestAmount in USD BillionServices/Year CY 2008 CY 2012 CAGR (%)IT Outsourcing 211 275 6.9BPO 115 181 11.9Total 326 456 8.8Nasscom says the IT Outsourcing/BPO sub-segment isexpected to grow at a CAGR of 8.8% till FY 2012Chart 9, 10 and 11 highlight spending trends across varioussub-segments in IT services and BPO market.Chart 9: Trends in IT Services Related SpendingAmount in USD BillionWorldwide IT services related spendingServices/Year CY 2008 CY 2012 CAGR (%)Project Based 196 231 4.1Outsourcing 211 275 6.9Support /Training 149 166 2.6IT Services 556 672 4.8Chart 11: Trends in vertical IT services spendingIndustry vertical CY 2008 CY 2012 CAGR (%)Banking, Financialservices, Insurance 256 298 3.9Manufacturing 240 295 5.3Retail 137 163 4.4Services 109 129 4.3Healthcare 33 41 5.6Transportation 39 46 4.2Communication 185 217 4.1Utilities &Construction 59 72 5.1Government 169 210 5.6Source: NASSCOM Strategic Review 2009Only market sizing and growth prospects of select verticalsof interest to the Company are shown in chart 11.Growth of Indian information technology industryChart 12: Trends in Indian IT servicesSource: NASSCOM Strategic Review 2009Chart 10: Trends in BPO Services spendingAmount in USD BillionWorldwide BPO related spendingServices/Year CY 2008 CY 2012 CAGR (%)Customer care 62 97 11.9Finance and Accounts 26 40 11.3Human Resources 18 29 12.5Training 7 11 10.8Procurement 2 4 19.5BPO Services 115 181 11.9Source: NASSCOM Strategic Review 2009The growth in BPO spends and BPO outsourcing spends isexpected to continue. (Chart 10)Source: NASSCOM Strategic Review 2009With estimated revenues of USD 71.6 billion in fiscal 2009(Growth of 12.0%), the IT-BPO industry continues to growat a CAGR of 27.1% since FY 2004. The India-Centric ITbusiness growth in FY 2009 has slowed down to 12.0%from 33.0% in FY 2008.50
B. FOCUS AREAS OF THE COMPANY1. Vision, Mission and ValuesIn the last four decades, TCS has established aglobal reputation for its ability to helpcustomers achieve their business objectives byproviding innovative, best-in-class consulting, ITsolutions and services and making it a joy for allstakeholders to work with the Company. Theseobjectives are underpinned by a robust code oftransparency, ethics and governance based onthe Tata Code of Conduct which embodiesleadership with trust, integrity and excellence;respect for the individual as well as learningand sharing.Your Company has achieved its stated vision ofbeing among the top ten IT services companiesin the world by 2010. On the basis of parameterslike revenues, profits, number of employees andmarket capitalization, the Company is amongthe top ten IT services companies in the world.We will continue to consolidate and strengthenour position in the industry as an integratedfull services player with an unparalleled globalfootprint in terms of innovation, operations andservice delivery.2. Strategy of the CompanyThe core of TCS strategy is to enable our clientsto ‘Experience Certainty’ by offering a level ofcertainty in their IT operations that no othercompany can match. This is built by ensuringoperational excellence and rigor in all aspectsof operations; offering an integrated full serviceplay using our Global Network Delivery Model(GNDM TM ) that offers customers unmatchedvalue. The Company develops tools, asset-basedservices frameworks, and methodologies whichhelp speed up the delivery of client solutions atminimal cost to the client.2.1 Experience Certainty: Our strategy is definedby our ability and experience to play the criticalrole of a trusted business partner to large globalcorporations. We have built a customer-centricorganization based on the brand promise of“Experience Certainty”. This promise ofcertainty resonates with customers as it offersthem real business results through optimal ITdesign and deployment, ensuring a level ofcertainty no other global firm can match. Itreflects our ability to solve the customer’s mostchallenging business problem and be recognizedas the benchmark of excellence in softwaredevelopment.In order to drive the promise of certainty incustomer experience, TCS has implemented itsworld class integrated Quality ManagementSystem (iQMS) across the organization andthrough this we ensure excellence in deliveryto our customers.TCS has pioneered a new level of transparencyand direct focus on quality of customerexperience, by building “Experience Certainty”dashboards for customers to view and comparequality of delivery vis-à-vis their quality ofexperience.Launched last year, these digitized deliverydashboards provide internal metrics on qualityof delivery, timeliness of delivery, performancewithin budget, cost of quality and complianceto SLA’s (Service Level Agreements) which canthen be compared against quality of customersexperience as reported by customers throughthe biannual customer feedback survey.These “Experience Certainty” dashboards havebeen successfully piloted in 50 customeraccounts across verticals and geographies lastyear where C-level executives at customers haveon-line real-time access to their relationshipmetrics. In these times of uncertainty, TCStransparency on the “Experience Certainty”brand promise is being very positively viewedby its customers.2.2 Global Network Delivery Model:Underpinning the promise of deliveryexcellence and the experience of certainty forour customers is our unique Global NetworkDelivery Model (GNDM TM ) that allows theCompany to deliver services to customers frommultiple global locations in India, China, Europe,North America and Latin America. The GNDMenables the Company’s delivery centers tocollaborate on projects, leverage all its assetsin order to ensure ‘One Global ServiceStandard’ — through homogeneity in terms ofquality, skills as well as look-and-feel. This givesthe Company’s customers the same ‘experienceof certainty’, irrespective of delivery location.TCS’ Global Network Delivery Model TM offersclients:Global, Interconnected Workforce On-site, domestic and offshore staffing Deep technology and domain expertise Effective and scalable talentmanagement.Integrated Processes Capability Maturity Model Integrated(CMMI) Level 5 quality processes World-class security procedures51
Page 1 and 2: Annual Report 2008 - 09agilityina D
Page 3 and 4: ContentsBoard of Directors 2Our Lea
Page 5 and 6: Laura M ChaIndependentDirectorDr. R
Page 7 and 8: N ChandrasekaranChief Operating Off
Page 9 and 10: Your Company remained focused on he
Page 11 and 12: "TCS is a valued customer, supplier
Page 13 and 14: “Nielsen is moving quickly to tra
Page 19 and 20: Board of DirectorsR N Tata (Chairma
Page 21 and 22: Management TeamFunctionNameIndustry
Page 23 and 24: 3. DividendBased on the Company's p
Page 25 and 26: The Company has also been rated by
Page 27 and 28: 11. Corporate SustainabilityIn keep
Page 29 and 30: 13. Corporate Governance Report and
Page 31 and 32: Annexure to the Directors’ Report
Page 33 and 34: Expenditure on R&D(Rs. in crore)Yea
Page 35 and 36: Sr. Name Age Designation Gross Net
Page 49 and 50: DECLARATION REGARDING COMPLIANCE BY
Page 51: Chart 3: IT Services spends by indu
Page 55 and 56: 2.6 Organisation: From April 2008,
Page 57 and 58: Company also offers PerformanceMana
Page 59 and 60: 4. R&D and Innovation Labs: TCS est
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Page 63 and 64: The Company’s ability to bid for
Page 65 and 66: Corporate Governance practices and
Page 67 and 68: TCS LIMITED (UNCONSOLIDATED)RESULTS
Page 69 and 70: eduction in cost of software licens
Page 71 and 72: FINANCIAL POSITION - TCS LIMITED(UN
Page 73 and 74: Deferred tax assets (net)Details of
Page 75 and 76: Cash flow from investing activities
Page 77 and 78: RevenuesRevenues from operationsThe
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Page 81 and 82: obligations under finance lease was
Page 83 and 84: Rs.137.03 crore as at March 31, 200
Page 85 and 86: COMPANY'S CONSOLIDATED PERFORMANCE
Page 87 and 88: INTERNAL CONTROL SYSTEMS AND THEIR
Page 89 and 90: Name of Category Number of Board Wh
Page 91 and 92: (v)The composition of the Audit Com
Page 93 and 94: (ix)Group Health Insurance as separ
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Page 97 and 98: (vi)Market Price Data:High, Low (ba
Page 99 and 100: (xi) Shareholding as on March 31, 2
Page 101 and 102: COMPLIANCE CERTIFICATETO THE MEMBER
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ANNEXURE TO THE AUDITORS' REPORT(Re
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trading in shares, securities, debe
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INCOMEProfit and Loss Account for t
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Schedules forming part of the Balan
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Schedules forming part of the Profi
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SCHEDULE ‘Q’ - NOTES TO ACCOUNT
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services are rendered. Revenue from
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3) The Company has given undertakin
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The estimate of future salary incre
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Particulars Geographic Segment (Rs.
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ii) TCS Financial Solutions Austral
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(Rs. in crores)Particulars Holding
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(Rs. in crores)2009 2008Remuneratio
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19) Micro and Small Enterprises(Rs.
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Number of Number of Gross AmountNon
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No. of Shares* Tata Consultancy Ser
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AUDITORS’ REPORT ON CONSOLIDATED
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Consolidated Profit and Loss Accoun
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Schedules forming part of the Conso
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SCHEDULE ‘D’UNSECURED LOANSSche
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e) DepreciationDepreciation other t
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Dividends are recorded when the rig
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Name of the Company Country of Perc
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3) Acquisitions / Divestmenta) On M
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Funded retirement benefits Indian F
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7) Unbilled revenue as at March 31,
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Particulars Geographic Segment (Rs.
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B) Transactions with related partie
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2009 2008(Rs. in crores)(Rs. in cro
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Net loss on derivative instruments
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Rs. in croresSr. Name of the Subsid
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Awards and RecognitionsWall Street
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