in a Dynamic Environment - Domain-b

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Annual Report 2008-09transaction processing services to its customersin industry verticals like Banking, Insurance,Telecom, Pharma, Travel and Transportationand Retail. Knowledge Services focuses on areaslike Clinical Trials, Pharmacovigilance, MarketResearch and Retail Solutions.Chart 16: Revenues from Business ProcessOutsourcing Services (BPO)2.13.5 Engineering and Industrial Services: TheEngineering and Industrial Services (EIS)business is an integral element of TCS’ strategyto provide full services across the engineeringand product development value stream ofcompanies in the manufacturing and hi-techsectors. The EIS portfolio of TCS provides a widerange of R&D and Product Developmentsolutions. These end-to-end services are NewProduct Development Solutions, Plant Solutions& Services and Geospatial Solutions.Chart 17: Revenues from Engineering andIndustrial Services (EIS)2.13.6 Global Consulting Practice: The GlobalConsulting Practice (GCP) uses consulting andIT services capabilities to bring continuity andconsistency to strategic programs and helporganizations manage current businessrequirements, while preparing for the future.It is a key component of the Company’s fullservices strategy to deliver greater value toclients. Our consulting-led, integrated portfolioof IT and IT-enabled services is designed to helporganizations increase alignment betweenBusiness Operations and IT. Building on TCS’delivery excellence and proven technologyexpertise, GCP leverages TCS’ industry insightand consulting know-how gained over the last40 years to deliver trusted advice to clientorganizations globally.GCP is instrumental in positioning TCS as abusiness advisor. It allows us to develop closer,and broad based relationships with leadingorganizations, as they strive to optimize andtransform their businesses using technology.GCP partners with such clients across thetransformation landscape and lifecycle tocreate innovative business solutions, supportimplementation and deliver measurable results.2.13.7 Asset Based Solutions: Asset based solutionsare critical for the Company’s non-linear growthdrive. These services are based on the Companydeveloped knowledge, intellectual propertyand knowhow, which have been built over theyears. Some of the prominent asset-basedsolutions include:2.13.7.1 TCS BαNCS: A suite of asset based offeringsfor the financial services industry that rangefrom capital market solutions coveringcorporate actions, trading, settlement andcustody to commercial core banking solutionsthat cover all aspects of a banks functioningfrom core operations to treasury, trade finance,anti-money laundering, risk management andcompliance as well as niche products like wealthmanagement and private banking.2.13.7.2 Industry Solutions: The Company has anumber of asset–based solutions in differentIndustry segments in which it operates. Theseinclude asset based solutions in the Life Sciencesand Healthcare and Energy Resources andUtilities industries as well as Engineering andIndustrial Services. In addition the Companyhas developed numerous tools and in-houseassets for ensuring that its clients benefit fromits technology products which assist customersto achieve significantly higher operationalefficiency and realize time and cost benefits.3. Alliances and Partnerships: The Companyrecognises that a holistic, complete solution tocustomers requires an efficient combination ofhardware, software products and services andtherefore continues to work with partners inthe technology industry including key strategicpartners like SAP, Oracle, Cisco, Microsoft, SAS,Unigraphics, IBM and HP as well as multiplesolution partners whose niche products may beprovided as part of our systems integrationofferings to clients.56
4. R&D and Innovation Labs: TCS establishedthe first software R&D centre in Pune, India in1981 called the Tata Research Design andDevelopment Centre, mindful of theimportance of research to ensure sustainedmarket leadership. Over the last two and a halfdecades, R&D has evolved in TCS in line withthe environment and market conditions withrenewed customer focus. As on March 31, 2009,TCS had established 20 R&D Innovation Labswith specific focus on technologies and verticals.The Company has also established 46 Centersof Excellence (CoEs) in all areas of informationtechnology and business services as well as onpartner products. This ensures all our offeringsincorporate the latest products and servicescapabilities from the Company and its alliancepartners and allows us to build new skill setsamong the employee base.The network of TCS Innovation Labs work onresearch themes ranging from OperationalEfficiency, Business Agility and Simplification,to Customer Experience, Ubiquity andEnterprise Security. They also explore new areaslike Green IT and emerging technologies likeCloud Computing and the evolution of theinternet beyond Web 2.0. The Innovation labswork closely with the TCS business units andcustomers across a well-defined set ofinnovation horizons.4.1 Tools and Frameworks: The Companycontinues to invest in technology products,frameworks and tools to assist customers toachieve significantly higher operationalefficiency and realize time, cost and energybenefits at maximum Return on Investment(RoI). These are based on leading edgetechnologies and address both IT and businessrequirements of customers. Company hasinvented and developed a number of products,frameworks and productivity tools in thefollowing areas: Software Engineering tools fordevelopment, testing, migration, reengineering,and performancemanagement Infrastructure Management tools forrelating systems information to businessevents, simplification of server, networkand storage, measurement andoptimization of ‘Data Center’ power, andhigh-performance computing applications Domain-specific frameworks andcomponents for customer analytics,authentication and security, marketunderstanding, risk and compliance,optimization, visualization and modeling,‘Business Process’, management tools fortask automation, workflow, applicationsintegration and knowledge capture Knowledge management tools usingsocial networking techniques,information extraction & text mining andWeb 2.0.These tools and frameworks are built andsupported by TCS Innovation labs workingclosely with the technology excellence groupand the domain teams from different businessunits4.2 Intellectual Property (IP) and Patents: Wehave defined an IP strategy with a view tobuilding an effective portfolio for futuremonetization, collaboration and risk mitigation.The total number of granted patents is 42. Inaddition, TCS has over 150 patents pending inmultiple jurisdictions, including 58 filed in 2008-09.Chart 18: TCS Intellectual Property Strategy- Patents filed and granted4.3 R&D talent pool: Our R&D organization hasgrown to over 500 people. We have more thandoubled the number of PhDs in TCS R&D to over50 and have attracted top talent from notableuniversities across the world. A large numberof lateral hires from Indian and overseasinstitutions were inducted into the R&D groupsin FY09 and 17 global university academicalliances were put in place.5. Human Resources: The Company continuedto invest in human resources development. Thetotal number of employees includingsubsidiaries as at March 31, 2009 was 143,761(111,407 as at March 31, 2008).Of these 143,761 employees at the end of fiscal2009, 17,611 were the employees of theCompany’s Subsidiaries like CMC, WTI, TCS e-Serve Limited, Diligenta and others. The57
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Annual Report 2008 - 09agilityina D
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ContentsBoard of Directors 2Our Lea
Page 5 and 6:
Laura M ChaIndependentDirectorDr. R
Page 7 and 8: N ChandrasekaranChief Operating Off
Page 9 and 10: Your Company remained focused on he
Page 11 and 12: "TCS is a valued customer, supplier
Page 13 and 14: “Nielsen is moving quickly to tra
Page 19 and 20: Board of DirectorsR N Tata (Chairma
Page 21 and 22: Management TeamFunctionNameIndustry
Page 23 and 24: 3. DividendBased on the Company's p
Page 25 and 26: The Company has also been rated by
Page 27 and 28: 11. Corporate SustainabilityIn keep
Page 29 and 30: 13. Corporate Governance Report and
Page 31 and 32: Annexure to the Directors’ Report
Page 33 and 34: Expenditure on R&D(Rs. in crore)Yea
Page 35 and 36: Sr. Name Age Designation Gross Net
Page 49 and 50: DECLARATION REGARDING COMPLIANCE BY
Page 51 and 52: Chart 3: IT Services spends by indu
Page 53 and 54: B. FOCUS AREAS OF THE COMPANY1. Vis
Page 55 and 56: 2.6 Organisation: From April 2008,
Page 57: Company also offers PerformanceMana
Page 61 and 62: Chart 24: Diversity: Global work fo
Page 63 and 64: The Company’s ability to bid for
Page 65 and 66: Corporate Governance practices and
Page 67 and 68: TCS LIMITED (UNCONSOLIDATED)RESULTS
Page 69 and 70: eduction in cost of software licens
Page 71 and 72: FINANCIAL POSITION - TCS LIMITED(UN
Page 73 and 74: Deferred tax assets (net)Details of
Page 75 and 76: Cash flow from investing activities
Page 77 and 78: RevenuesRevenues from operationsThe
Page 79 and 80: The primary reasons for the decreas
Page 81 and 82: obligations under finance lease was
Page 83 and 84: Rs.137.03 crore as at March 31, 200
Page 85 and 86: COMPANY'S CONSOLIDATED PERFORMANCE
Page 87 and 88: INTERNAL CONTROL SYSTEMS AND THEIR
Page 89 and 90: Name of Category Number of Board Wh
Page 91 and 92: (v)The composition of the Audit Com
Page 93 and 94: (ix)Group Health Insurance as separ
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Page 97 and 98: (vi)Market Price Data:High, Low (ba
Page 99 and 100: (xi) Shareholding as on March 31, 2
Page 101 and 102: COMPLIANCE CERTIFICATETO THE MEMBER
Page 103 and 104: ANNEXURE TO THE AUDITORS' REPORT(Re
Page 105 and 106: trading in shares, securities, debe
Page 107 and 108: INCOMEProfit and Loss Account for t
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Schedules forming part of the Balan
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Schedules forming part of the Profi
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SCHEDULE ‘Q’ - NOTES TO ACCOUNT
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services are rendered. Revenue from
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3) The Company has given undertakin
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The estimate of future salary incre
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Particulars Geographic Segment (Rs.
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ii) TCS Financial Solutions Austral
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(Rs. in crores)Particulars Holding
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(Rs. in crores)2009 2008Remuneratio
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19) Micro and Small Enterprises(Rs.
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Number of Number of Gross AmountNon
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No. of Shares* Tata Consultancy Ser
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AUDITORS’ REPORT ON CONSOLIDATED
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Consolidated Profit and Loss Accoun
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Schedules forming part of the Conso
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SCHEDULE ‘D’UNSECURED LOANSSche
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e) DepreciationDepreciation other t
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Dividends are recorded when the rig
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Name of the Company Country of Perc
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3) Acquisitions / Divestmenta) On M
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Funded retirement benefits Indian F
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7) Unbilled revenue as at March 31,
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Particulars Geographic Segment (Rs.
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B) Transactions with related partie
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2009 2008(Rs. in crores)(Rs. in cro
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Net loss on derivative instruments
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Rs. in croresSr. Name of the Subsid
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Awards and RecognitionsWall Street
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