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Company also offers PerformanceManagement, Business Intelligence, Assurance(Testing) and Systems Integration services.TCS’ IT service offerings won and receivedevaluations and accolades from industryanalysts in application services, throughout theyear. Positioned as a leader in ‘Gartner’s MagicQuadrant’ for North American OffshoreApplication Services Positioned as a leader in Gartner’s MagicQuadrant for European OffshoreApplication Services Positioned as a leader in ‘Gartner’s MagicQuadrant’ for Business Intelligence &Performance Management Services,North America.Chart 14: IT services revenuestransformation techniquesService Level Agreements (SLA) drivenservice deliveryFlexibility, transparency and scalability ininfrastructure managementReduced Total Cost of Ownership (TCO)Enhanced operational efficiency byadoption of incident managementtechniquesSingle window program management forgreater cost control and predictability.Chart 15: Revenues from IT IS2.13.2 Enterprise Solutions: The Company providesservices in the areas of Enterprise ResourceManagement, Supply Chain Management,Customer Relationship Management andContent Management Solutions to integrateenterprise wide functions with comprehensivesolutions.2.13.3 IT Infrastructure Services (IT IS): This unit isan end-to-end Infrastructure Services providerof innovative IT Infrastructure Managementsolutions and value enablers, which helptransform the way the business uses‘Infrastructure Technology’. The Unit providesservices which are ‘Application Driven’ therebyensuring an Infrastructure eco-system which is‘available, scalable, flexible and adaptable’. Thevalue proposition associated with infrastructuremanagement are: Increased business effectiveness throughalignment of IT Infrastructure to businessobjectives Optimization of the ‘InfrastructureTechnology’ consumption throughdiscrete, platform & disruptiveTCS’ ‘Infrastructure management serviceofferings’ won and received evaluations andaccolades from industry analysts ininfrastructure services, throughout the year andwas positioned as a Leader in ‘The ForresterWave TM ’ Global IT Infrastructure Outsourcingreport of Q1 2009.2.13.4 Business Process Outsourcing (BPO): TCSBPO is increasingly becoming a supplier of choicefor many global customers due to its focus ondomain-intensive transaction processingservices, knowledge-based services and TCS’reputation and long standing relationship withmany of its customers.TCS BPO is structured and positioned to deliverservices in the customer’s business hours byefficiently leveraging TCS GNDM TM model fordelivery of services to global customers. TCS BPOis uniquely positioned due to its global reachand delivery capabilities which leverages TCS’centers in Latin America, Eastern Europe andChina. The Company acquired the captive BPOoperations unit of Citigroup and this unit hasbeen renamed TCS e-Serve Limited. With thisacquisition, TCS is well positioned to meet endto-endIT-BPO requirements of financial servicescustomers. The combined revenues of TCS BPOand its subsidiary BPO units places TCS in secondposition amongst India based BPO providers inFY10. The Company offers value added55