A Pragmatic Guide To Communication & Change.pdf - NLP Info Centre

thought is relative to the language in which it is constructed. In Language, Thought, and
Reality, he proposes that it is the structure of language which causes culturally seated
differences in perception.
10. Handler and Grinder, Frogs into Princes, 1979, p. 16. 11. Coleman and Foresman,
Abnormal Psychology and Modern Life, 1972.
12. This is somewhat different from the eye-contact rule discussed in association with the
visual communication category in Chapter 11. However, it is not unusual for conflict to
occur as a result of an encounter between someone operating with the social eye-contact
model and someone else operating out of the visual system.
13. See The Structure of Magic, Vol 1, page 19, footnote 2. 14. From Bundler, Grinder,
and Satir, Changing with Families, 1976, comes the following definitions:
Complex Equiualence is the relationship between a word or set of words and
some experience which those words name. (p.90)
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representational systems: literally referring to repeesentations of experience (32), they
include the cc -al system (39, 51-52), the kinesthetic system (39, 52-53), the auditory
system (40, 54-55), the digital system (33, 55-56), and the olfactory system (36-37).
representational system hierarchy: the order of responsiveness to the world with the
system in which a person makes the most number of distinctions (his preferred
representational system) coming first and the least number of distinctions coming last.
(47-48)
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understood. Trust is a necessary ingredient in the "magic" of effective communication and
change. (13-16)
universal human modeling processes: three mecham isms common to all model-building
activities; the processes of generalization, deletion, and distortion. (5-9)
universal quantifier: a Met, Model violation in which a generalization has been made in a
way that indicates that the speaker is not aware of any exceptions to his statement as with
such words as "every" and "never" (96-99)
Satir categories: exaggerated postures and associated internal feelings about oneself.
These include the "blamer," "placater," "computer," and "distracter." (62-64)
social constraints: cultural filters on our ability to perceive. Language, for example, can
either enhance our perception of something by naming it ("perceptual enhancer"), or it
can limit perception by not providing labels for certain aspects of experience. (20-23)
unspecified verbs: a Meta Model violation in which a person uses a verb which deletes
such qualities as how, when, or where the activity took place or the duration or intensity
of the act. (90-92)
stress: an important factor in determining how a person will respond in certain situations.
Stress will often cause a person to "retreat" into the representational system in which he
makes the most number of distinctions (his preferred system), thereby Ihniting both his
awareness of the world and his choices about how to respond. (42-43)
subliminal cues: see "calibrated communication." (102)
surface structure (SS): the spoken or written portion of communication which is derived
from the DS using the processes of generalization, deletion, and distortion. (73)
synthetic experience: see "internally generated stimuli." (24-26)