Success-Stories-on-Health-Sector

ProbleM stateMent
Various types of information related to health was not
accessible to majority of the population particularly
those living in rural areas. No mechanism to register
and track the grievances related to various schemes and
services. So there was a requirement for an effective health
information system, which ensures a two-way flow. Such
a system will effectively address the felt needs of people
especially the poor.
PrograMMe DescriPtion
The centre 104 Sevakendram was started in 2006-07,
however the 104 Health information Helpline started
working from Oct 2011. Currently same center is working
as 104 Sevakendram, for both for A.P & Telangana). The
Project was initiated in PPP mode in the combined State
of Andhra Pradesh as a Health information helpline
so that people living in the remotest villages can obtain
advice and information on various health problems the
families are suffering from; with a focus on - Receiving
of any grievances from public health institutions, giving
home based remedies to stabilize the patient’s condition,
Information on Government and private medical facilities
and Counseling services to the needy callers.
This was scaled up for:
• Information and Monitoring of major schemes.
• Information on various services.
• Information to the pensioners and employees
on EHS.
PrograMMe outcoMes
A system of internal quality and monitoring mechanism
is inbuilt in the 104 Sevakendra. From 2006 to 2011total
number of beneficiaries for the both State (Tamil Nadu and
Tillengana is 49, 54,627. From 2011 to 2015 the number of
beneficiaries for A.P is 48, 03,015.
training and iec
Trainings on Medical terminology, disease summaries
and Algorithms. Orientation Trainings of 12 categories
of health personnel, which includes various schemes
of the State, national programmes, Soft Skills including
communication and counseling.
financial investMent
Total capital cost since 2006-07 is Rs.8.35 crores Operation
cost increased from Rs.3.12 crores to Rs.3.45 crores
from 2011-15.
conclusions/lessons learnt
Innovative, emerging and scalable initiative. Good quality
training and IEC are essential components.
Contact
Commissioner-Health and Family Welfare, Govt. of A.P.
& Telengana
Email: cfwhyd@yahoo.com