The Virtualization Cookbook for SLES 10 SP2 - z/VM - IBM

5.4.1 Getting service using ShopzSeries
Service for z/VM is still available on the media of tape. However, getting service over the
Internet is more convenient and becoming more common. Typically this is done with IBM
ShopzSeries. Perform the following steps:
► Click on the link IBM ShopzSeries under the IBM Support Portals heading on the main
Service page as shown on Figure 5-1. This should take you to the following URL:
https://www14.software.ibm.com/webapp/ShopzSeries/ShopzSeries.jsp
► From there you can search for an APAR if you have the APAR number. In Figure 5-5 on
page 86, the first three steps to do this are shown:
– On the menu bar at the top, click on Support and Downloads, then choose Search in
the drop-down menu. This is shown at the top of the figure.
– In the Support type drop-down menu, choose System z and in the Search text area,
type the APAR number, VM64670, in this example. This is shown in the middle of the
figure.
– If the APAR is found, you should see a link as a result. Click on that Link, VM64670:
LINUX USER HUNG ..., in this example. This is shown at the bottom of the figure.
Figure 5-5 Searching for a PTF on ShopzSeries
Clicking on the link should bring you to the APAR. In this example, you should find the
information on APAR VM64670 that was summarized previously. At the top of the page, look
for the section A fix is available. In this example, there is a fix available.
86 The Virtualization Cookbook for RHEL 6