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JH302459 cover sarawak.indd - Jabatan Audit Negara

JH302459 cover sarawak.indd - Jabatan Audit Negara

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Carta 3.2<br />

Tahap Kepuasan Pelanggan – Fizikal<br />

32.4%<br />

53.8%<br />

45.3%<br />

37.5%<br />

56.3%<br />

29.6%<br />

61.9%<br />

33.3%<br />

43.1%<br />

43.7%<br />

3.8% 2.7% 1.4% 0%<br />

3%<br />

LAK LAS LAKU Kapit Mukah<br />

Sederhana Baik Sangat Baik<br />

Sumber: <strong>Jabatan</strong> <strong>Audit</strong> <strong>Negara</strong><br />

Nota: Baki peratus yang tidak ditunjukkan mewakili tidak memuaskan<br />

Carta 3.3<br />

Tahap Kepuasan Pelanggan - Rasa<br />

54.2%<br />

54.9%<br />

33.2%<br />

43.6%<br />

44.2%<br />

42.9% 44.9%<br />

39.4% 38.1%<br />

42.5%<br />

4.6% 3.1%<br />

0% 0%<br />

6%<br />

LAK LAS LAKU Kapit Mukah<br />

Sederhana Baik Sangat Baik<br />

Sumber: <strong>Jabatan</strong> <strong>Audit</strong> <strong>Negara</strong><br />

Nota: Baki peratus yang tidak ditunjukkan mewakili tidak memuaskan<br />

53

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