Hardware Description and Reference for Avaya ... - Avaya Support

Avaya Softconsole
Avaya Softconsole is a software attendant console solution. Avaya Softconsole is available for
industry standard IP and Avaya Digital Communications Protocol (DCP). IP connectivity is
available in both Voice over IP configuration (Road Warrior) and dual connection
(Telecommuter) for toll-quality audio.
The Avaya Softconsole has the following characteristics:
● Busy Lamp Fields (BLF), directory and display windows can all be on the same screen at
the same time.
● Flexible screen arrangement for the attendant that is saved from session to session.
● Application window scales intelligently from a minimum useful size to a full screen. Useful
information is added to the display as the attendant increases the window size.
● On-request line status, such as on-hook and off-hook, is displayed for the selected entry in
the directory window.
● Queue status display
● Feature buttons offered as tools in multiple tool bars with pop-up, full word tool tip displays
for each.
● 32-bit application
● Maximum of 100 directories
● Ability to generate e-mail to users at the click of a tool bar button or a keyboard command
● Step-by-step wizard for both installation and initial administration, with help and warning
text presented with each step.
MasterDirectory Data Manager
MasterDirectory Data Manager is included as part of Avaya Softconsole. MasterDirectory is a
database application that is specifically designed for directory data management. With this
information management tool, users can import and consolidate directory information from
voice and data systems, and export the information to directory-enabled applications.
MasterDirectory can import, export, and transfer data through standards-based protocols,
including the following protocols:
● Open Data Base Connectivity (ODBC)
● Lightweight Directory Access Protocol (LDAP)
● File Transfer Protocol (FTP)
● Simple Mail Transfer Protocol (SMTP)
● Text delimited files (CSV)
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