Replies to Questions from Finance Committee Members

Examination of Estimates of Expenditure 2003-04
CONTROLLING OFFICER’S REPLY TO
WRITTEN/SUPPLEMENTARY QUESTION
Head : 194 Water Supplies Department Subhead (No. & title) :
Programme : 3 Customer Services
Controlling Officer : Director of Water Supplies
Director of Bureau : Secretary for the Environment, Transport and Works
Question :
Government plans to allocate around $372 million in the 2003-04 financial year for the
provision of customer services. Please give details on the improvement measures that will
be implemented for handling enquiries and complaints.
Asked by : Hon. LI Ka-cheung, Eric
Reply :
In 2003-04, Water Supplies Department (WSD) will implement the following
improvement measures for handling enquiries and complaints:-
a. making prompt announcements of main burst incidents on the homepage
of WSD (the web);
b. enhancing the web to enable customers to make changes to their mailing
addresses through Internet;
c. accepting opening and closing of water accounts by telephone and fax;
d. holding exhibitions and seminars to enhance the customers'
understanding of their rights and responsibilities; and
e. promoting the Fresh Water Plumbing Quality Maintenance Recognition
Scheme to enhance the public's awareness of the need to maintain the
plumbing systems of their buildings.
Gototop
Signature
Name in block letters
Post Title
Date
P W CHAN
Ag. Director of Water Supplies
19 March 2003
Reply Serial No.
ETWB(W)034
Question Serial No.
0535