Polycom DMA 7000 System Operations Guide

DMA Operations Guide
• The System Information section shows information for both cluster
nodes. Verify that:
— The disk space usage for each node is less than 90% and Total memory
is greater than Free memory by at least 500 MB. If either is not true,
contact Polycom Global Services. If disk usage is too high, reduce the
number of days to retain log archives. See “Logging Configuration”
on page 8-8.
— The time for each cluster node is correct and within a few seconds of
the other. If not, check your time configuration and NTP servers. See
“System Time” on page 8-2.
Enterprise directory health
If the Polycom DMA system is integrated with an enterprise directory, go to
System Management > Reports > Conference Room Errors (you must be
logged in as an enterprise user). See “Conference Room Errors” on page 6-7.
Check:
• The total number of users and the number of users with conference room
IDs. Make sure both are about what you would expect for your system (it
may be helpful to keep records for comparison over time). Contact your
enterprise directory administrator if necessary.
• The number of users with blank, invalid, or duplicate conference room
IDs. These are enterprise users not properly provisioned for conferencing
on the Polycom DMA system. They’re listed below. Contact your
enterprise directory administrator to resolve issues with these users.
Security configuration
Go to System Setup > Management and Security > Security Configuration
and verify that the security settings are what you expect (we strongly
recommend always using the maximum security mode). Any departure from
the settings you expected to see may indicate that your system has been
compromised. See “Security Configuration” on page 9-9.
Certificates
Go to System Setup > Management and Security > Certificate Management
and verify that the list of certificates contains the certificates you’ve installed
and looks as you would expect (an archived screen capture may be helpful for
comparison).
Display the details for any certificate you’ve installed and verify they are as
expected (again, an archived screen capture may be helpful for comparison).
CDR export
If you want to preserve detailed call and conference data in spreadsheet form
off the Polycom DMA system, periodically download the system’s CDR (call
detail record) data to your PC. See “Export CDR Data” on page 6-5.
3–4 Polycom, Inc.