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Polycom DMA 7000 System Operations Guide

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<strong>System</strong> Reports<br />

<strong>System</strong> Logs<br />

This chapter describes how to access the following <strong>Polycom</strong> ® Distributed<br />

Media Application (<strong>DMA</strong>) <strong>7000</strong> system Reports topics:<br />

• <strong>System</strong> Logs<br />

• Audit Data<br />

• Export CDR Data<br />

• Conference Room Errors<br />

6<br />

The <strong>System</strong> Logs screen lists the available system log file archives and lets<br />

you:<br />

• Download log archives<br />

• Roll logs — that is, close and archive the current log files and start new log<br />

files<br />

• Download active logs — that is, download an archive that contains<br />

snapshots of the current log files, but don’t close the current log files<br />

You can change the logging level, rolling frequency, and retention period at<br />

<strong>System</strong> Setup > Server Settings > Logging Configuration. See “Logging<br />

Configuration” on page 8-8.<br />

The archives are standard ZIP files. Each archive contains a number of<br />

individual log files.<br />

The detailed technical data in the log files is not useful to you, but can help<br />

<strong>Polycom</strong> Global Services resolve problems and provide technical support for<br />

your system.<br />

In such a situation, your support representative may ask you to download log<br />

archives and send them to <strong>Polycom</strong> Global Services. You may be asked to<br />

manually roll logs in order to begin gathering data anew. After a certain<br />

amount of the activity of interest, you may be asked to download the active<br />

logs and send them to <strong>Polycom</strong> Global Services.<br />

<strong>Polycom</strong>, Inc. 6–1

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