Polycom DMA 7000 System Operations Guide

DMA Operations Guide
11 Call Polycom Global Services if:
— After waiting significantly longer than the estimated install time,
you’re still unable to log back in.
— You can log in, but the Dashboard shows only one node.
— The package version numbers on the two nodes are not the same.
To roll back an upgrade, restoring the previous version
1 Go to System Management > Software Management > Upgrade
Management.
2 Verify that you want to downgrade the system to the rollback version
shown and that you’re prepared for a system restart, if required.
Most rollbacks will require a restart.
3 In the Commands list, click Roll Back.
A confirmation dialog box appears.
4 Click Yes.
If a restart is required, a dialog box informs you that the downgrade is
starting. Shortly after that, the system logs you out and restarts.
5 Click OK to log out immediately, or simply wait.
When the downgrade process is finished, both servers’ LCDs display
DMA Clustered and you’re able to log back in.
6 Log back into the system and verify on the Dashboard that both nodes
are up. Then go to System Management > Software Management >
Upgrade Management and check the Operation History tables.
7 Call Polycom Global Services if:
— After waiting significantly longer than the estimated install time,
you’re still unable to log back in.
— You can log in, but the Dashboard shows only one node.
— The package version numbers on the two nodes are not the same.
3–14 Polycom, Inc.