03.10.2013 Views

How to Perform On-the-job Training - Dean Amory

According to The Encyclopedia of Business, ©2000 Gale Cengage, On-the-job training is by far the predominant form of job training. Studies also indicate that it is the most effective form of job training. Yet, it also represents a significant investment considering that roughly 30% of a new worker's time is spent in on-the-job training during the first 90 days of employment, that productivity of experienced workers assigned to train new workers may decrease during the training period, and that new workers may make expensive mistakes. Both companies and workers therefore profit largely from the presence of simple, but complete trainee and trainer guides that allow for executing OJT in a structured way. “How to perform on-the-job training”, has the information, techniques and tips that will allow you to implement a professional OJT training program. The book also includes all the tools, documents and checklists necessary for setting up a qualitative and efficient skills training program for OJT coaches

According to The Encyclopedia of Business, ©2000 Gale Cengage, On-the-job training is by far the predominant form of job training. Studies also indicate that it is the most effective form of job training. Yet, it also represents a significant investment considering that roughly 30% of a new worker's time is spent in on-the-job training during the first 90 days of employment, that productivity of experienced workers assigned to train new workers may decrease during the training period, and that new workers may make expensive mistakes.
Both companies and workers therefore profit largely from the presence of simple, but complete trainee and trainer guides that allow for executing OJT in a structured way.
“How to perform on-the-job training”, has the information, techniques and tips that will allow you to implement a professional OJT training program. The book also includes all the tools, documents and checklists necessary for setting up a qualitative and efficient skills training program for OJT coaches

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Communication is an exchange between two parties. In teaching, emphasis needs <strong>to</strong> be placed on<br />

trying <strong>to</strong> see each point from <strong>the</strong> learner’s point of view instead of only trying <strong>to</strong> make him or her<br />

see things your way.<br />

“Seek first <strong>to</strong> understand, than <strong>to</strong> be unders<strong>to</strong>od. Next <strong>to</strong> physical survival, <strong>the</strong> greatest need of a<br />

human being is psychological survival: <strong>to</strong> be unders<strong>to</strong>od, <strong>to</strong> be affirmed, <strong>to</strong> be validated and<br />

appreciated. Listening provides this, for it provides ‘psychological air’.”<br />

This is a quote from Covey. Ask trainees what <strong>the</strong>y think Covey means by psychological air.<br />

The answers will be varied. This discussion will lead <strong>to</strong> a short comment on validation on <strong>the</strong> next<br />

slide.<br />

val·i·date<br />

1. a :<strong>to</strong> make legally valid<br />

b : <strong>to</strong> grant official sanction <strong>to</strong> by marking<br />

c : <strong>to</strong> confirm <strong>the</strong> validity of (an election); also : <strong>to</strong> declare (a person) elected<br />

2 : <strong>to</strong> support or corroborate on a sound or authoritative basis synonym see CONFIRM<br />

(Webster’s Dictionary)<br />

Listening<br />

Listening engages <strong>the</strong> heart of a person. Engage <strong>the</strong> heart and you can <strong>the</strong>n engage <strong>the</strong> mind.<br />

When you listen carefully <strong>to</strong> ano<strong>the</strong>r person, you validate <strong>the</strong>m. <strong>On</strong>ce <strong>the</strong> need for validation is met,<br />

o<strong>the</strong>rs are open <strong>to</strong> listen <strong>to</strong> you. It is <strong>the</strong>n you can focus on influencing <strong>the</strong>m or solving problems.<br />

Problem Solving begins with listening.<br />

Good listeners<br />

Review good listener skills in unit 2.<br />

108

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