How to Perform On-the-job Training - Dean Amory
According to The Encyclopedia of Business, ©2000 Gale Cengage, On-the-job training is by far the predominant form of job training. Studies also indicate that it is the most effective form of job training. Yet, it also represents a significant investment considering that roughly 30% of a new worker's time is spent in on-the-job training during the first 90 days of employment, that productivity of experienced workers assigned to train new workers may decrease during the training period, and that new workers may make expensive mistakes. Both companies and workers therefore profit largely from the presence of simple, but complete trainee and trainer guides that allow for executing OJT in a structured way. “How to perform on-the-job training”, has the information, techniques and tips that will allow you to implement a professional OJT training program. The book also includes all the tools, documents and checklists necessary for setting up a qualitative and efficient skills training program for OJT coaches
According to The Encyclopedia of Business, ©2000 Gale Cengage, On-the-job training is by far the predominant form of job training. Studies also indicate that it is the most effective form of job training. Yet, it also represents a significant investment considering that roughly 30% of a new worker's time is spent in on-the-job training during the first 90 days of employment, that productivity of experienced workers assigned to train new workers may decrease during the training period, and that new workers may make expensive mistakes.
Both companies and workers therefore profit largely from the presence of simple, but complete trainee and trainer guides that allow for executing OJT in a structured way.
“How to perform on-the-job training”, has the information, techniques and tips that will allow you to implement a professional OJT training program. The book also includes all the tools, documents and checklists necessary for setting up a qualitative and efficient skills training program for OJT coaches
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Asking Good Questions<br />
Questions help <strong>to</strong> get <strong>the</strong> coach and trainee talking. If asked appropriately, questions make <strong>the</strong><br />
learner think and participate.<br />
There are two types of questions: open-ended and closed-ended. Each leads <strong>to</strong> a different response.<br />
1. Closed-Ended Questions<br />
● Usually result in a straight yes or no answer.<br />
● Begin with do, is, can, could, would, should, will, or shall.<br />
Example: Do you know how <strong>to</strong> bring this vehicle under control if it starts <strong>to</strong> slide?<br />
What are your concerns regarding <strong>the</strong> use of this type of question?<br />
_____________________________________________________<br />
_____________________________________________________<br />
Is <strong>the</strong>re a better way <strong>to</strong> ask this question?<br />
_____________________________________________________<br />
_____________________________________________________<br />
2. Open-Ended Questions<br />
● Help evaluate trainee understanding and establish strengths and concerns of <strong>the</strong> trainee.<br />
● Begin with how, why, when, where, what, who, which, or if.<br />
Example: What would you do <strong>to</strong> bring this vehicle <strong>to</strong> a s<strong>to</strong>p if it started in<strong>to</strong> a slide?<br />
What are your concerns regarding <strong>the</strong> use of this type of question?<br />
_____________________________________________________<br />
_____________________________________________________<br />
Write an open-ended question below.<br />
_____________________________________________________<br />
Closed-ended questions should be avoided as much as possible.<br />
They do not lead <strong>to</strong> interaction or enhance learning.<br />
Open-ended questions should be encouraged. They provide additional details, examples, and<br />
impressions.<br />
Translate <strong>the</strong>se closed-ended questions in<strong>to</strong> open-ended ones.<br />
1. Do you know how <strong>to</strong> operate this type of machine?<br />
_____________________________________________________<br />
2. Do you know what fluids this system uses?<br />
_____________________________________________________<br />
3. Should you inspect <strong>the</strong> tires as part of <strong>the</strong> preoperational check?<br />
_____________________________________________________<br />
4. Could you use different types of oil in that gear case?<br />
_____________________________________________________<br />
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