list of contributors - GALA
list of contributors - GALA
list of contributors - GALA
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4. Regulatory Inappropriate advertisement classification<br />
Action<br />
Topic: Advertising Standards Board intervention<br />
Where: Australia<br />
When: October 2004<br />
What Happened: A complaint against Dulux Australia for its ‘Dulux Repel’ TVC was upheld<br />
by the Advertising Standards Board on the grounds that it contravened the<br />
provisions <strong>of</strong> their Code relating to violence and was unsuitable for viewing<br />
by children.<br />
The TVC features a female ghost chasing a man through his house. The man<br />
runs through a doorway into another room, and the ghost tries to follow him,<br />
by taking the most direct route - through the wall. Instead <strong>of</strong> passing<br />
through the wall, the ghost hits the wall and gets knocked unconscious,<br />
illustrating the strength and durability <strong>of</strong> new paint on the wall.<br />
The Board considered that the ghost images and the accompanying “eerie”<br />
soundtrack would be frightening and distressing to young viewers.<br />
Dulux’s response was to state that the level <strong>of</strong> complaint was minimal<br />
compared to the overwhelming positive reaction to the TVC. Dulux did<br />
admit that due to some scheduling issues the TVC had run in some kids’<br />
programs early in its on-air period “that it would have been better to avoid.”<br />
The advertisement’s “G” rating was held to be inappropriate. The Board also<br />
commented that the images constituted a portrayal <strong>of</strong> the threat <strong>of</strong> violence<br />
which was not justified in the context <strong>of</strong> the product being advertised.<br />
As a result <strong>of</strong> the decision, Dulux Australia is required to modify or<br />
discontinue the TVC.<br />
Comments: The complaint would not have been upheld if the advertisement had been<br />
appropriately classified and not shown during time slots where viewing by<br />
children was likely.<br />
5. Regulatory<br />
Action<br />
Misleading or deceptive advertising<br />
Topic: Heavy responsibility for bold marketing claims<br />
Where: Australia<br />
When: January 2005<br />
What Happened: One <strong>of</strong> Australia's largest travel agencies has taken action, including<br />
widespread corrective advertising, as a result <strong>of</strong> its use <strong>of</strong> advertising slogans<br />
which may have been misleading or deceptive.<br />
Flight Centre Limited, which has over 500 retail travel outlets throughout<br />
Australia, marketed its services under the slogan "Lowest Airfares<br />
Guaranteed". It also made representations that it could use its "Global Buying<br />
Power" to get better airfare deals for consumers.<br />
A number <strong>of</strong> consumers made complaints to competition watchdog, the<br />
Australian Competition and Consumer Commission (ACCC) about the<br />
advertising. The ACCC conducted its own investigations into the accuracy <strong>of</strong><br />
the slogans and formed the view that:<br />
• the "Lowest Airfares Guaranteed" slogan was a representation that