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Prof. Salvador Parrado, Governance International, Madrid<br />

Good Governance – What defines good<br />

practice?<br />

Good Governance<br />

What defines good practice?<br />

Salvador Parrado<br />

Director Governance International<br />

I-Pod: lessons from its success<br />

• Network innovation – not all ideas start at home<br />

• Long-term thinking– organisations should not only focus on<br />

present demands but also future concerns<br />

• User (citizen)-centric innovation - services are designed around<br />

the needs of the user, not the demands of the technology or the<br />

latest fashion<br />

The Economist, 9th June 2007<br />

… our challenge is to understand our diverse service users and<br />

citizens …<br />

2<br />

86

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