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No. 5-99-0830 IN THE APPELLATE COURT OF ... - Appellate.net

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categorically inferior and, in fact, had not offered evidence that any non-OEM part that was<br />

actually installed on a class member’s vehicle failed to restore it to pre-loss condition. 14/<br />

State Farm presented a variety of witnesses who testified to the availability during<br />

the class period of non-OEM parts that met the contractual standard. Donald Parker, an<br />

automotive engineering expert, showed the jury samples of non-OEM and OEM parts<br />

(header panels, fenders and bumper covers). Parker testified that he had tested and measured<br />

the parts and had concluded that the non-OEM parts were as good as the OEM parts. R.<br />

7965-66. With respect to the header panels, another witness testified that both the OEM and<br />

the non-OEM version were made by the same company (Polywheels of Canada) at the same<br />

plant and that the only difference was that they were packed in different boxes — and sold<br />

at different prices. R.10<strong>99</strong>2-94.<br />

State Farm also presented the testimony of numerous bodyshop witnesses who stated<br />

that they routinely use the non-OEM parts State Farm specifies to restore cars to their preloss<br />

condition. See, e.g., R. 7<strong>99</strong>5-96, 8007-09, 8070-72, 9038-39, 9697. Some brought<br />

pictures of vehicles they had repaired using non-OEM parts. R. 7733, 8018-23. One (Kelly<br />

14/<br />

As described above, only three of the five class representatives who appeared at trial<br />

had non-OEM parts installed on their vehicles. Carly Vickers testified that she was “not one<br />

hundred percent” happy with the repair, but could not say that her dissatisfaction was due<br />

to the quality of the parts used, rather than the quality of the repair. R. 6354-55. Sam<br />

DeFrank complained that one of the nine non-OEM parts installed on his truck sagged, but<br />

that complaint was successfully redressed by putting in two screws. R. 6086-87. Mark<br />

Covington complained about an ill-fitting hood and light. R. 5721. There was a dispute as<br />

to whether these problems were the result of the quality of the parts themselves, a subsequent<br />

collision, or the repair shop’s failure to install the parts properly. R. 5730-32, 8163-65.<br />

Because the circuit court refused State Farm’s request for a verdict with respect to the claims<br />

of the five class representatives, there is no way to tell how (if at all) the jury resolved the<br />

factual issues raised by these specific repairs.<br />

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