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No. 5-99-0830 IN THE APPELLATE COURT OF ... - Appellate.net

No. 5-99-0830 IN THE APPELLATE COURT OF ... - Appellate.net

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epresentatives who appeared at trial had been deceived by anything State Farm said (or did<br />

not say) about non-OEM parts. Two of the class representatives (Avery and Shadle) paid<br />

extra for OEM parts rather than accept the non-OEM parts specified on their repair<br />

estimates. R. 6117, 6191. The other three all testified that they had protested the use of non-<br />

OEM parts because they believed them to be inferior, but nevertheless allowed them to be<br />

installed because they did not want, or could not afford, to pay the difference. R. 5718,<br />

5728-30 (Covington); R. 6345-47 (Vickers); R. 4507N-P (DeFrank). Even if these plaintiffs<br />

had breach of contract claims against State Farm, none of them could claim to have been<br />

deceived into taking any action based on the belief that non-OEM parts were as good as<br />

OEM parts. Instead, as in Zekman, the testimony of these plaintiffs affirmatively rebuts any<br />

claim of deception: none of them believed non-OEM parts were in fact “quality replacement<br />

parts”; thus, none of them could claim to have been harmed by the alleged deception.<br />

In order to show that some harm was proximately caused by the alleged deception,<br />

plaintiffs would have to prove that a policyholder accepted non-OEM repair parts based at<br />

least in part on deceptive statements by State Farm with respect to their quality. They would<br />

also have to show that the parts that were actually installed did not in fact live up to State<br />

Farm’s description and that the class member suffered some actual damages as a result of<br />

the parts’ shortcomings. As with plaintiffs’ breach of contract claim, the only way to<br />

properly prove either proximate causation or damages would be to introduce evidence<br />

concerning the individual facts and circumstances of each repair — what the policyholder<br />

read, what was said by both State Farm and the bodyshop mechanics, what decisions the<br />

policyholder made and why those decisions were made, whether the vehicle was restored to<br />

-65-

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