volume 1 - Halifax Regional Municipality

Halifax Water Integrated Resource Plan
IRP Planning Context and Levels of Service
• Setting drinking water and ambient water quality standards;
• Issuing approvals for water, wastewater and stormwater systems;
• Inspection and monitoring of permits and approvals; and,
• Enforcement activities and response to public issues and complaints.
NSE, while mindful of the fiscal impacts of regulatory programs, is nonetheless
mandated to enforce provincial and federal legal requirements and hence the direction
to Halifax Water from the two provincial bodies can at times be a challenge to reconcile.
Without careful coordination by the two agencies Halifax Water is in the position of not
having the resources to meet its requirements.
Further information regarding the roles and functions of these governing bodies in
relation to the Water Utility is outlined in a document entitled Municipal Water Utilities
Oversight prepared by both the NSUARB and NSE. 14
3.3 HALIFAX WATER VISION, MISSION, CORPORATE BALANCED SCORECARD (CBS) AND
LEVELS OF SERVICE (LOS)
Halifax Water has adopted Mission and Vision statements as well as a supporting set of
corporate balanced scorecard (CBS) measures to help with continuously improving its
service to its customers. The CBS measures in turn define the Organizational Indicators
(OI) and Levels of Service (LOS) that are used to measure organizational and
infrastructure performance.
The Halifax Water Mission and Vision statements are as follows:
Mission:
"To Provide World Class Services for our Customers and our Environment"
Vision:
• We will provide our customers with high quality water, wastewater, and
stormwater services.
• Through adoption of best practices, we will place the highest value on public
health, customer service, fiscal responsibility, workplace safety and security,
asset management, regulatory compliance, and stewardship of the
environment.
• We will fully engage employees through teamwork, innovation, and professional
development.
The CBS is comprised of eight critical success factors, which in turn informs 29
organizational indicators. Table 3.1 presents the 17 of 29 Halifax Water OI/LOS
statements related to asset renewal and regulatory compliance. The full CBS is
presented in Volume 1 Appendix C.
14 Municipal Water Utilities Oversight, Government of Nova Scotia, 2010
Revision: 2012-10-29 Integrated Resource Plan 13
October 31 2012 Page 46 of 272