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Action: The network driver files may be corrupt or missing. Update the driver by referring to the “Solution”<br />

description for the procedure to make sure that the correct device driver is installed.<br />

The Wake on LAN feature is not working<br />

Symptom: The Wake on LAN (WOL) feature is not working.<br />

Actions:<br />

• Make sure that WOL is enabled in the BIOS Setup Utility program.<br />

• If it is, check with your LAN administrator for the necessary settings.<br />

If your computer is a Gigabit Ethernet model and you use a speed of 1000 Mbps, the connection<br />

fails or errors occur<br />

Symptom: If your computer is a Gigabit Ethernet model and you use a speed of 1000 Mbps, the connection<br />

fails or errors occur.<br />

Actions:<br />

• Use Category 5 wiring and make sure that the network cable is securely connected.<br />

• Connect to a 1000 BASE-T hub/switch (not 1000 BASE-X).<br />

If your computer is a Gigabit Ethernet model, it cannot connect to the network at 1000 Mbps. Instead,<br />

it connects at 100 Mbps<br />

Symptom: If your computer is a Gigabit Ethernet model, it cannot connect to the network at 1000 Mbps.<br />

Instead, it connects at 100 Mbps.<br />

Actions:<br />

• Try another cable.<br />

• Make sure that the link partner is set to auto-negotiate.<br />

• Make sure that the switch is 802.3ab-compliant (gigabit over copper).<br />

A wireless LAN problem<br />

Symptom: You cannot connect using the built-in wireless networking card.<br />

Actions:<br />

• Ensure that your wireless LAN driver is the latest version. Check the Web site and verify the driver version<br />

supported by Access Connections is the latest documented in the readme file.<br />

• Ensure that your computer is within range of a wireless access point.<br />

• Ensure that the wireless radio is enabled by double-clicking the Access Connections icon in the Windows<br />

notification area.<br />

• Check Network Name (SSID), and your encryption information. Use Access Connections to verify this<br />

case-sensitive information.<br />

A wireless WAN problem<br />

Message: Unauthorized WAN card is plugged in - Power off and remove the WAN card.<br />

Action: The WAN card is not supported on this computer. Remove it.<br />

Note: Some computer models do not have a wireless WAN.<br />

68 ThinkCentre Edge <strong>User</strong> Guide

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