ICT and e-business in the tourism industry ICT adoption ... - empirica

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Tourism Eurostat (2006). Tourism. Statistical pocketbook. Data 2001-2004. Luxembourg: Office for Official Publications of the European Communities, 2006. Fitzgerald, C. (2004). Key Trend: Dynamic Packaging. The impact of technology on the sale of commodity products, both online and offline. http://www.solutionz.com/pdfs/01-Dynamic_Packaging.pdf Gartner Group (2001). Travel: Will Dynamic Packaging Yield Results? Gartner Group; Azevedo Filho De., W.A.; Lundy J. (2004). Hype Cycle 2004 Suggests Aggressive Adoption of E-Learning (06.04. 2004). Online available at: http://mediaproducts.gartner.com/reprints/softwarespectrum/120421.html Gartner Group; Goodwin, R.L.; Riseley, M.J.; Woods, J.; Chamberlin, T.; Wheatma, V.; Buytendijk F.; Scott, D.; Jones, N.; White, A.; Cantara, M.; Wagner, R.; Redman, P.; Graham Ball, R.J.; Tully, J. (2004). Hype Cycle for Transportation and Travel Technologies (28.06.2004). Online available at: http://www.gartner.com/DisplayDocument?doc_cd=121166 Giaglis, G.M. / Klein S. / O’Keefe, R.M. (1999). The Role of Intermediaries in Electronic Marketplaces: Assessing Alternative Hypotheses for the Future. Online available at: http://www.eicstes.org/EICSTES_PDF/PAPERS/The%20Role%20of%20Intermediari es%20in%20Electronic%20Marketplaces%20(Giaglis).pdf Goodwin, R. L. / Riseley, M. J. / Woods, J. / Chamberlin, T. / Wheatman V. / Buytendijk, F. / Scott, D. / Jones, N. / White, A. / Cantara, M. / Wagner, R. / Redman, P. / Ball, R. F. G. / Tully, J. (2004). Hype Cycle for Transportation and Travel Technologies, 28 July 2004, http://www.gartner.com/DisplayDocument?doc_cd=121166 Graham, A. (2006). Transport and transit: air, land and sea. In: Buhalis, D. / Costa, C. (eds). Tourism Business Frontiers. Consumers, products and industry. Oxford: Elsevier, pp. 181-190. Groß, S. / Schröder, A. (2005). Low Cost Airlines in Europa – Eine marktorientierte Betrachtung von Billigfliegern. Dresden: FIT. Kabbaj, M. Y. (2003). Strategic and Policy Prospects for Semantic Web Services Adoption in US Online Travel Industry, http://ebusiness.mit.edu/bgrosof/paps/kabbajmasters-thesis-travel+sws.pdf Leidner, R. (2004). The European Tourism Industry. A multi-sector with dynamic markets. Structures, developments and importance for Europeans’ economy. Available at: http://ec.europa.eu/enterprise/library/lib-tourism/doc/european_tourism_industry.pdf. Lumsdon, L. / Page, S. (2004). Progress in transport and tourism research. In: Lumsdon, L. / Page, S. (eds). Tourism and Transport: Issues and Agenda for the New Millennium. Oxford: Elsevier, pp. 1-27. McDonald, M. (2005). Dynamic Duo. The emergence of real-time do-it-yourself travel planning and the rise of LCCs are forcing change upon Europe’s package tour industry (see www.atwonline.com/channels/airlineFocus/article.html?articleID=1145). Poon, A. (2003). A New Tourism Scenario – Key Future Trends The Berlin Report, http://www.fedhasa.co.za/wc/BERLIN%20REPORT.pdf Porter, Michael E. (1985). Competitive Advantage. New York: Free Press. Page references in quotations refer to the Free Press Export Edition 2004. Porter, Michael E. (1980). Competitive Strategy. New York: Free Press. Page references in quotations refer to the Free Press Export Edition 2004. Rogl, D. (2003). Nicht ohne die Reisebüros. In: FVW, H. 24, S. 56-58. Rose, N. (2004). Selling Complex Leisure Travel Online: Focus on Dynamic Packaging Technology. Travel Tech Consulting, Inc. and PhoCusWright Inc. http://lib.store.yahoo.com/lib/phocuswright/dynamicpreview.pdf 170
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Page 1 and 2:
Sector Report No. 8/2006 ICT and e-
Page 3 and 4:
Tourism Table of Contents Executive
Page 5 and 6:
Tourism Executive Summary Objective
Page 7 and 8:
Tourism Ongoing market consolidatio
Page 9 and 10:
Tourism 1 Introduction 1.1 About e-
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Tourism Methodology e-Business W@tc
Page 13 and 14:
Tourism The 10 sectors studied in 2
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Tourism Exhibit 1-2: Process compon
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Tourism have a major impact, as the
Page 19 and 20:
Tourism 2 Context and Background 2.
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Tourism 2.2 Industry background Tou
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Tourism Demographic changes and con
Page 25 and 26:
Tourism Increasing importance of mo
Page 27 and 28:
Tourism Need for stronger networkin
Page 29 and 30:
Tourism 3.1 Use of and Access to IC
Page 31 and 32:
Tourism Exhibit 3-2: Networks and p
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Tourism Exhibit 3-3: Demand for ICT
Page 35 and 36:
Tourism Exhibit 3-4: Outsourcing an
Page 37 and 38:
Tourism No figures are available on
Page 39 and 40:
Tourism Exhibit 3-8: Use of e-stand
Page 41 and 42:
Tourism In the tourism industry, ab
Page 43 and 44:
Tourism Hence, if decision makers i
Page 45 and 46:
Tourism In general, the rather low
Page 47 and 48:
Tourism between different sub-secto
Page 49 and 50:
Tourism Exhibit 3-15: Online cooper
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Tourism Exhibit 3-17: Adoption of e
Page 53 and 54:
Tourism tourism sub-sectors covered
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Tourism Exhibit 3-20: Main type of
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Tourism Exhibit 3-22: Main location
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Tourism companies which have their
Page 61 and 62:
Tourism 3.6.1 Companies receiving o
Page 63 and 64:
Tourism whether they used rather "s
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Tourism 3.6.2 e-Integration of mark
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Tourism 3.7 ICT and Innovation To e
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Tourism 3.8 Drivers and Inhibitors
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Tourism 3.8.2 Barriers to e-busines
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Tourism 3.9 Summary of the quantita
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Tourism In 2006, results for some i
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Tourism abandonment of paper ticket
Page 79 and 80:
Tourism savings to the consumers; c
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Tourism 4.1.4 Growth, mergers and a
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Tourism CASE STUDY: RE-INTERMEDIATI
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Tourism Exhibit 4-3: The booking re
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Tourism situated in attractive and
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Tourism CASE STUDY: SUCCESSFUL INTE
Page 91 and 92:
Tourism rural tourism to flourish a
Page 93 and 94:
Tourism LCTA was very successful in
Page 95 and 96:
Tourism CASE STUDY: RE-INTERMEDIATI
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Tourism of about 2.2%. Its main com
Page 99 and 100:
Tourism Enhancing real-time vacancy
Page 101 and 102:
Tourism CASE STUDY: CONTROLLING THE
Page 103 and 104:
Tourism Instead of reducing costs f
Page 105 and 106:
Tourism Whereas today, the visible
Page 107 and 108:
Tourism way Accor adopted a two-tie
Page 109 and 110:
Tourism 4.2 Dynamic Packaging 4.2.1
Page 111 and 112:
Tourism The legal dimension, which
Page 113 and 114:
Tourism No such solutions can be fo
Page 115 and 116:
Tourism DP Market All market observ
Page 117 and 118:
Tourism CASE STUDY: IMPLEMENTING DY
Page 119 and 120: Tourism Exhibit 4-16: Technology bu
Page 121 and 122: Tourism References Research for thi
Page 123 and 124: Tourism continue to operate, as the
Page 125 and 126: Tourism Exhibit 4-18: Customer driv
Page 127 and 128: Tourism References Research for thi
Page 129 and 130: Tourism customer uptake is expected
Page 131 and 132: Tourism such as Germanwings, Hapag-
Page 133 and 134: Tourism Intermediaries in ticket sa
Page 135 and 136: Tourism ticket.” (Matthias van Le
Page 137 and 138: Tourism terms of a considerable red
Page 139 and 140: Tourism CASE STUDY: ICT-DEPLOYMENT
Page 141 and 142: Tourism Encouraging passengers to t
Page 143 and 144: Tourism CASE STUDY: E-TICKETING AT
Page 145 and 146: Tourism e-Business activities SN Br
Page 147 and 148: Tourism implementation of a dedicat
Page 149 and 150: Tourism The case study about SN Bru
Page 151 and 152: Tourism Exhibit 5-1: Perceived over
Page 153 and 154: Tourism The influence of outsourcin
Page 155 and 156: Tourism Exhibit 5-4: Companies obse
Page 157 and 158: Tourism figures are considerably ab
Page 159 and 160: Tourism Background information: Mic
Page 161 and 162: Tourism mere availability of multip
Page 163 and 164: Tourism ICT impact on competition E
Page 165 and 166: Tourism 5.2.1 Policies to counterac
Page 167 and 168: Tourism loans, venture capital or p
Page 169: Tourism References Books and scient
Page 173 and 174: Tourism Reise & Preise online (2004
Page 175 and 176: Tourism Annex I: The e-Business Sur
Page 177 and 178: Tourism Fieldwork Fieldwork was coo
Page 179 and 180: Tourism Feedback from interviewers
Page 181 and 182: Tourism The use of filter questions
Page 183 and 184: Tourism The e-Business Scoreboard 2
Page 185 and 186: Tourism Annex II: Expanded Tables -
Page 187 and 188: Tourism Exhibit A2-2: Demand for IC
Page 189 and 190: Tourism Exhibit A2-4: Companies rec
Page 191 and 192: Tourism Annex III: Glossary of Tech
Page 193 and 194: Tourism Modem MRO goods OOS Process
Page 196: Contact information: European Commi
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