ICT and e-business in the tourism industry ICT adoption ... - empirica

Tourism
EDM
e-Invoicing
e-Learning
ERP
Extranet
Firewall
ICT
Term Definition 99
Information security
Internet
Interoperability
Intranet
ISDN
IT
KM
LAN
Leased line
m-Commerce
Micro enterprise
Electronic Document Management. The management of different kinds of documents in
an enterprise using computer programmes and storage devices. An EDM system allows
an enterprise and its users to create a document or capture a hard copy in electronic
form, store, edit, print, process, and otherwise manage documents.
Electronic invoicing. A business-to-business transaction in which invoices are generated,
delivered (and normally paid) electronically, replacing the equivalent traditional paperbased
invoicing processes.
e-Learning means supporting training with learning material in electronic format, for
example material that is available on the intranet or the internet. e-Learning applications
can be used for ICT-related training, but also for sector-specific or even companyspecific
training content.
Enterprise Resource Planning. A software system that helps to integrate and cover all
major business activities within a company, including product planning, parts purchasing,
inventory management, order tracking, human resources and finance.
A network using internet protocols that allows external organisations (for example
customers or suppliers) access to selected internal data. Essentially it is an Intranet
which gives external users restricted access (often password protected) to information
through the firewall.
A firewall is a set of related programmes that protects the resources of a private network
from users from other networks. The term also refers to the security policy that is used
with the programmes.
Information and communication technology. ICT includes networks, computers, other
data processing and transmitting equipment, and software. The application of ICT in
business processes leads to e-business.
Measures taken to protect information systems against unauthorised use and attacks
The world's largest computer communication system, with an estimated 700 million
users worldwide. 100 The internet is a loose confederation of principally academic and
research computer networks. It is not a network but rather the interconnection of
thousands of separate networks using a common language.
The technical features of a group of interconnected systems (includes equipment owned
and operated by the customer which is attached to the public telecommunication
network) which ensure end-to-end provision of a given service in a consistent and
predictable way.
An internal internet, that is an internal network running using TCP/IP, which makes
information available within the company. Most Intranets are connected to the internet,
and use firewalls to prevent unauthorised access.
Integrated Services Digital Network. An international telecommunications standard for
transmission of voice and data over dial-up lines running at 64 Kbit/s (kilobits per
second). It allows sharing of multiple devices on a single line (for example, phone,
computer, fax).
Information technology. IT includes hardware (computers, other data processing and
transmitting equipment) and software.
Knowledge Management. ICT solutions that support enterprises in systematically
gathering, organising, sharing, and analysing their knowledge in terms of resources,
documents, and people skills. Knowledge management software typically involves data
mining and some method of operation to push information to users.
Local Area Network. The most common way of connecting computers in a small area
(typically inside a building or organisation) for sharing databases and communication
facilities. The two most common versions are Ethernet and Token Ring. Implementation
is based on coaxial cables or plain wires. Speed achieved ranges from 10 Mbps to 100
Mbps.
A private communication channel leased from the common carrier. It is usually a
dedicated fixed-route link (e.g. point-to-point frame relay).
Mobile commerce. E-commerce that takes place using mobile connection devices and
through data transmission via technical standards for mobile communication.
A company with fewer than 10 employees.
100 Cf. Global Internet Statistics by Global Reach, www.glreach.com
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