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Letter No. 2
The second letter sent on October 25,1962 was on the stationery of "Office of the Vice President
and Managing Director":
Dear Mr. Jones: I have
a problem.
It's like this. Recently, one of our chambermaids, Mary O'Sullivan,
wrote a sales letter which you may have received. (A privilege that I
usually reserve for myself, as I am rather good at it.) But, after all, it
made her happy, and I'm a big one for employee morale ... we
have company picnics, bowling leagues, elevator races and all that
kind of stuff. Well, the point is, Mary O'Sullivan got 387 replies to
her letter including over 100 orders. (We have a quaint custom of
calling them reservations instead of orders.)
But her letter talked only of our bedrooms. She didn't say a thing
about the function rooms. (As perfect for Boards of Directors meetings
as wedding receptions.) And the fact that we spent $175,000
to restore the unsurpassed beauty of our Ballroom escaped mention
altogether. She probably thought you never planned a lunch, speech
or special event in your life. It's not that I have anything against
boudoirs, but Mary O'Sullivan simply ignored everything else.
Now tell me ... as one businessman to another . . . what should I
do?
Fire Mary O'Sullivan? Sentence her to 3 months in the laundry? Bar
her from the Persian Room?
I would appreciate your valued advice. By the way, if you have any
thorny problems bedeviling you, let me know. I'll be glad to return
the favor and do whatever I can . . . particularly if your problems
involve one of the many services at The Plaza.
Very sincerely yours,
Paul Sonnabend
Vice President and Managing Director
P.S. I hope Mary O'Sullivan cleans better than she writes. I think I'd
better check on that . . .
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