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Letter No. 4<br />

On May 9,1963, still another letter arrived from the "Office of the Chambermaid":<br />

Dear Mr. Jones:<br />

Don't tell me about labor problems!<br />

Just as Mr. Sonnabend and I were developing a nice working relationship<br />

(he was just beginning to see things my way), he ups and<br />

gets promoted to President of The Plaza. Then he took on a new Vice<br />

President and General Manager to run the hotel for him. And here I<br />

am trying to train the new man . . . right in the middle of the busy<br />

season. Now I ask you!<br />

It could be worse. He isn't really new. He used to be Resident<br />

Manager of The Plaza some years back . . . and has all kinds of<br />

experience in hotels. His name is Alphonse Salomone. (He says it<br />

rhymes with alimony. Isn't that clever? That's Mr. Salomone for you! )<br />

Which reminds me. Just the other day he came up with a lovely and<br />

clever idea. He's started a new service for men who make so many<br />

trips to New York they practically live at The Plaza. He says you can<br />

leave a change of clothes at The Plaza between trips and we'll see<br />

that they're laundered and dry cleaned and waiting for you on your<br />

next trip back. That means you can make trips with nothing but a<br />

brief case. I have to admit it's a good idea even if I didn't think of it,<br />

although of course I could have thought of it if I weren't so busy<br />

keeping the rooms the way you like them!<br />

Anyway, come see us soon. Me, Mr. Sonnabend and Mr. Salomone<br />

are looking forward to seeing you. But see me first... the other two<br />

don't make up your bed.<br />

Yours truly,<br />

Mary O'Sullivan<br />

P. S. The other night they gave a party to welcome Mr. Salomone<br />

to The Plaza and a photographer took a picture of me with Mr.<br />

Sonnabend and Mr. Salomone. I wanted to enclose a copy of the<br />

picture with this letter but Mr. Sonnabend said, "Who cares what a<br />

chambermaid looks like?" You care, don't you? Drop me a note and<br />

I'll send you the picture.<br />

Talk about response! Hundreds of busy business executives took time to write Mary and ask for<br />

the picture. What they got was a glossy photo with Mr Sonnabend and Mr. Salomone sitting sideby-side<br />

with Mary, showing her a letter. And, as you might guess, the letter covered Mary's face!<br />

www.greatestsalesletters.com - 427 -

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