Total Quality Management - CII Institute of Logistics

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Total Quality Management Green Belt Green Belts are typically Six Sigma Project Leaders who are capable of taking the organization from the concept stage of projects to their successful completion. They are trained by Black Belts in statistical data analysis, quality management tools, problem solving, and project management. These people are the key persons who would successfully implement Six Sigma practices within the enterprise. Master Black Belt This is the highest level in the echelon of Technical Expertise. A Master Black Belt must possess very superior knowledge in the use of advanced statistical analysis, the subtle intricacies of the key processes of Six Sigma, deep understanding in project management, and above all, outstanding leadership qualities to drive the Six Sigma in every stage by inspiring the Green Belts, and other Black Belts. Master Black Belts perform the role of Mentors as well as the role of training the trainers (A Master Black Belt trains the other Black Belts who in turn train the Green Belts). CII Institute of Logistics 104 Website: www.ciilogistics.com
Total Quality Management 5.5 A Broad Picture of Six Sigma Process It is pertinent to point out here that a clear description of the process of Six Sigma is beautifully outlined by Motorola. The following diagram captures the six steps involved in the process. For an organization engaged in multi-products, you simply apply the 80-20 rule (Pareto Analysis) that will help you identify key products. These key products will produce 80% of the profits, For each of these key products/services, identify the customers and their expectations/requirements, determine your needs and suppliers, define the process that will consist of individual operations, eliminate defect sources and optimize the process. Continuously improve the Six Sigma level is the last step in the diagram above. This envisages a feedback mechanism to take you back to the previous step of defect elimination and optimization until you attain the Six-Sigma level. It may be mentioned in the passing that Six Sigma level corresponds to a Cp level of 2 or more and simultaneously a Cpk level of 1.5 or more in the orthodox process capability analysis. Please note that in the worst case, there will be no more than 3.4 DPMO with specification limits 4.5 sigma on one side and 7.5 sigma on the other side of the bell CII Institute of Logistics 105 Website: www.ciilogistics.com
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Total Quality Management - CII Institute of Logistics

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