Total Quality Management - CII Institute of Logistics

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Total Quality Management Fortune 500 companies started adopting the organization wide quality management processes and Tom Peters rejuvenated Total Quality Management movement through his famous book “In Search of Excellence”. In the United Kingdom in the year 1963, the National Productivity Council made pioneering efforts in quality management movement through its far-seeing film “Right First Time”, but with little success. The year 1966 was National Quality and Reliability Year, which raised awareness of the value of quality followed by Productivity Year in 1967??. In 1978, the National Strategy for Quality was formed by the government, based on the belief or assumptions that enormous money was being wasted every year on account of bad quality. The campaign went out with the Labor Government in 1979, and was replaced four years later by The National Quality Campaign, which continues to this day to be the most sustained program in UK history. 1.2 What is Total Quality Management? Total Quality Management popularly known as TQM was pioneered initially by the quality Guru Dr. Edward Deming and further strengthened by Dr. Juran, and Philip Crosby. These three luminaries can be considered to be the triple pillars of TQM who spread the TQM movement like a current of air. The following definition succinctly brings out the essence of TQM. TQM Definition TQM involves continuous improvement in quality to meet or exceed customer norms at the lowest cost by releasing the potential of employees of the concerned organization. If we read some of the Quality Policy Statements of the world’s leading organizations we will see words similar to those above recurring regularly. For the experienced TQM CII Institute of Logistics 6 Website: www.ciilogistics.com
Total Quality Management practitioner there are probably four elements in the definition, which stand out as being important. Please note that they are highlighted in bold. 1) Continuous Improvement in Quality implies that TQM is not a short-term program but a long-term strategy focusing on the right way of operating for all time. 2 )Customers are both internal and external, and in order to meet the requirements it is essential to articulate in a clear fashion what needs to be done so that all assumptions between the customers and suppliers have been eliminated. 3) Lowest Cost means building quality into the products and services in every stage. This includes preventing defectives from being manufactured in the first place thus eliminating financial loss. Lowest cost implies lowest in relation to competition in the marketplace. 4) Employees are concerned with reducing fear and creating a climate where ideas are encouraged, recognized, rewarded, and acted upon so that the full potential of the employees is realized. TQM Definition-Point to Ponder Each of the four elements is vitally important. However, their strength lies in their collective synergy. Organizations that would like to achieve long-term success cannot do so by choosing one or two of the elements and ignoring the rest; they have to vigorously pursue each of them without any compromise. There is no room for saying “sorry”. CII Institute of Logistics 7 Website: www.ciilogistics.com
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