Total Quality Management - CII Institute of Logistics

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Total Quality Management CONTENT DEVELOPED BY P K Vishwanathan All rights reserved. No part of this work may be reproduced in any form, without the permission in writing from CII INSTITUTE OF LOGISTICS. Material adopted from the reading material prepared for the Post Graduate Diploma in Supply Chain Management, CII Institute of Logistics for the specific requirements of the course “PG Diploma in Logistics Management” offered for the Post Graduate students of MIM, Chennai. No part of this material could be shared by the intended readers with others. Further information about the course offered by CII INSTITUTE OF LOGISTICS may be obtained from the CII INSTITUTE OF LOGISTICS (Southern Regional Headquarters) at Velacherry Main Road, Guindy, Chennai – 600 032. For restricted circulation only. CII Institute of Logistics 2 Website: www.ciilogistics.com
Total Quality Management Course Content Module 1 1. Introduction 2. Approaches & Philosophies in TQM 3. Quality & Competitiveness 4. Enhancing Customer value through TQM 5. Strategic Planning for Quality Module 2 6. Implementation 7. Leadership 8. Teambuilding & Teamwork 9. Employee empowerment Module 3 10. Tools for Quality Improvement 11. Quality Function Deployment 12. Statistical Process Control 13. Continuous Improvement Module 4 14. Benchmarking 15. JIT 16. Six Sigma 17. ISO Standards & Quality Management 18. Quality Management & Ethics CII Institute of Logistics 3 Website: www.ciilogistics.com
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