Total Quality Management - CII Institute of Logistics
Total Quality Management - CII Institute of Logistics
Total Quality Management - CII Institute of Logistics
Create successful ePaper yourself
Turn your PDF publications into a flip-book with our unique Google optimized e-Paper software.
<strong>Total</strong> <strong>Quality</strong> <strong>Management</strong><br />
Employees play a pivotal role in Six Sigma as much as in TQM. The concept <strong>of</strong><br />
empowerment, autonomy, accountability, teamwork, training workshops, and<br />
leadership are as vital in Six Sigma as they are in TQM.<br />
Then what are the differences?<br />
1. Six Sigma emphasizes much more on metrics and measurement than TQM and the<br />
feedback and control <strong>of</strong> information system is significantly more impeccable in Six<br />
Sigma than in TQM<br />
2. There is a clear focus on Corporate Pr<strong>of</strong>it that permeates through out Six Sigma<br />
operations which is not the case in TQM operations.<br />
3. Six Sigma is articulated and implemented as a breakthrough strategy that<br />
incorporates mind-boggling radical reforms in order to achieve significant<br />
improvements both in quality and in finance function. This is not the case in the<br />
orthodox TQM practices.<br />
3. TQM focuses on continuous improvement in individual operations with unrelated<br />
processes whereas Six Sigma focuses on continuous improvement in all operations<br />
within a process. As a result <strong>of</strong> this difference in approach, Six Sigma can get a<br />
company to perform phenomenally in pr<strong>of</strong>it enhancement and in elimination <strong>of</strong><br />
defects.<br />
It is interesting to note that a modified TQM that incorporates a strong measurement<br />
system interwoven with statistical analysis, continuous improvement in all operations<br />
within a process, and a focus on corporate pr<strong>of</strong>itability is indeed Six Sigma!<br />
<strong>CII</strong> <strong>Institute</strong> <strong>of</strong> <strong>Logistics</strong> 99<br />
Website: www.ciilogistics.com