Total Quality Management - CII Institute of Logistics

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Total Quality Management shaped normal distribution curve. The feedback loop also suggests that even after achieving a Six Sigma level, you have to keep on eliminating defects and keep on optimizing the process in order to sustain the magic number 3.4DPMO. 5.6 Golden Rules for Successfully Implementing Six Sigma It is imperative to have Top down Commitment and Involvement of Management all through the Six Sigma Process. Professional managers can set the example by actively participating in the various stages of the process. The organization must have a strong measurement and monitoring system to keep a tag on the progress made. The measurement system will have to do both within and outside the organization. It would include for example, a comprehensive marketing research and information system to track customer preferences and expectations. Within the enterprise, a strong information system should be in place to review and take actions when required on the process. In this regard, a host of techniques that would include SQC, SPC, Design of Experiments, Supply Chain Optimization, Hypothesis Testing and so on will be used with an applied orientation. Tough and ambitious goals must be set on various critical to quality characteristics that impact the customer expectation and satisfaction. The company must take its people out of the comfort zone. Benchmarking process must be an integral part of the goal setting process wherein the targets on key dimensions are set based on what is being achieved by the best in class. Provide appropriate education and training that will pave the way for the attainment of the goals in the Six Sigma environment. The training modules will envisage a strong background in advanced statistical methods, resource optimization models, and analytical problem solving skills. The Six Sigma agents Master Black Belts, Black Belts, and Green Belts should be the champions and inspiring leaders in the entire gamut of the education and training programs to employees. CII Institute of Logistics 106 Website: www.ciilogistics.com
Total Quality Management Communicate through out the organization, the success stories that may take place in certain projects. They may reveal reduction in defects, increase in profits, and productivity. In the initial stages, the improvements witnessed may not be very substantial. But, it points to the fact that the enterprise is positively progressing in the Six Sigma process and spreading success stories will create a winning attitude through out the organization. This in turn, will lay a strong foundation upon which the company will maximize customer satisfaction. Deployment process must focus on empowerment, accountability for quality improvement, and reward and recognition for good performance. 5.7 Concluding Remarks –Making Six Sigma an Effective Action Plan No organization should become too intoxicated with winning the metrics game. Just by applying a few out of the assorted Six Sigma methods, a company cannot be classified as a Six Sigma company. Likewise, a professionally managed company with a high degree of commitment and passion for quality may be classified as a Six Sigma company even if it has not achieved 3.4 DPMO! What is important to realize is that a cultural change required to transform an organization into a full-fledged Six Sigma organization is much more important than the mere metrics game. Customers’ priorities are paramount in Six Sigma. At no point in time, should a company become complacent and lose sight of the preferences and priorities of the customer. This is also the cardinal principle of marketing that is focused on the central theme “Customer is the Foundation of Business”. Organizations who are adopting Six Sigma will have to be careful in not allowing themselves to become supercilious once they reach the target. By benchmarking process and continuous improvement strategies, competitors can overtake you, if you remain status quo. This is also profoundly true in TQM practices. We are all aware that if CII Institute of Logistics 107 Website: www.ciilogistics.com
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Total Quality Management - CII Institute of Logistics

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