Total Quality Management - CII Institute of Logistics

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Total Quality Management Fig 2.4 At the same time as looking inwards for effectiveness, the outside world is changing all the time through product and service innovation, thereby becoming more competitive. Figure 2.5 encapsulates the process of attaining quality improvement in terms of a time frame. CII Institute of Logistics 38 Website: www.ciilogistics.com Fig 2.5
Total Quality Management 2. 6 Benchmarking How can we measure our organization’s effectiveness compared to external organizations? One structured approach is ‘benchmarking’ where current products, services and practices are measure against those competitors or organizations, which are recognized as leaders in their field, with the purpose that superior performance is realized. The process is dependent upon involvement, openness and commitment to make it work; also it requires a detailed understanding of what is happening internally through operating procedures, DPA and documented standards. See Figure 2.6 Fig 2.6 CII Institute of Logistics 39 Website: www.ciilogistics.com
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