Total Quality Management - CII Institute of Logistics
Total Quality Management - CII Institute of Logistics
Total Quality Management - CII Institute of Logistics
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<strong>Total</strong> <strong>Quality</strong> <strong>Management</strong><br />
Table 5.1<br />
Highlights <strong>of</strong> 11 Years Journey <strong>of</strong> Motorola(1986-1997) Culled out from the Company<br />
Records<br />
Financial Gains<br />
<br />
<br />
<br />
Sales (Up 5.05x) $29.8 Billion in 1997 representing an Average Compound Growth<br />
Rate <strong>of</strong> 16.9% Per Year<br />
Pr<strong>of</strong>its (Up 6.03x) $1.18 Billion in 1997 representing an Average Compound Growth<br />
Rate <strong>of</strong> 19.5% Per Year<br />
Stock (Up 7.0x) representing an Average Compound Growth Rate <strong>of</strong> 21.3% Per Year<br />
Breakthrough in <strong>Quality</strong><br />
<br />
<br />
<br />
<br />
<br />
Eliminated more than 99.7% <strong>of</strong> In-Process Defects<br />
Reduced Cost <strong>of</strong> Poor <strong>Quality</strong> more than 84% on a Per Unit Basis<br />
Cumulative Savings in Manufacturing Cost over $13 Billion<br />
Employee Productivity increased 3-Fold representing a 12 % Average Per Year<br />
Product Reliability in terms <strong>of</strong> Mean Time Between Two Failures (MBTF) increased<br />
5-10 Fold<br />
<strong>CII</strong> <strong>Institute</strong> <strong>of</strong> <strong>Logistics</strong> 97<br />
Website: www.ciilogistics.com