Total Quality Management - CII Institute of Logistics

Total Quality Management
management information and will require the active participation of every manager and
supervisor if it is to be a meaningful measure of current business performance.
The objective of the QIP is to eliminate the CONC by investing in prevention.
3.5 Quality awareness
This module explains the importance of involving everyone in the Quality Improvement
Program and describes effective means for achieving this objective.
The Individual Commitment to Quality
To be successful, a Quality Improvement program often requires a complete change in
the way an organization is run:
i. All employees require a greater understanding of customer requirements and
the internal processes required to meet these requirements
ii. It will no longer be acceptable to reply on finding and fixing errors. The
organization will have to become committed to investing resources in
preventing errors arising and
iii. Individuals should be empowered to take actions to improve the Quality of
output from their own work areas
To achieve these changes requires the commitment of every employee within the
company. The required level of personal commitment is only likely to be achieved if
every individual understands the aims and benefits of the Program, the role they can play,
and how they can implement improvement in a successful QIP. A number of activities
can help achieve this personal commitment to Quality Improvement:
i. Education, Individuals need to understand the reasons for change, what it
will mean to them and how they are equipped to contribute. The training
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