Total Quality Management - CII Institute of Logistics

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Total Quality Management ISO 9000 standard series tell suppliers and manufacturers what is required of a quality oriented system. It does not set out extra special requirements which only a very few firms can or need comply with, but is practical standard for quality systems which can be used by all Indian Organizations. The principles of ISO 9000 are applicable whether you employ 10 or 10,000 people. It defines the basic concepts and specifies the procedures and criteria to ensure, that what leaves your organization meets the customer requirement. 6.3 WHY THEY SHOULD BE USED? ISO 9000 is an opportunity and a challenge to developing nations. They can now know with agood degree of certainty the level of quality that purchases expect. They also can learn the pre-requisites and characteristics of good quality assurance and quality management. The challenge to developing nation is to motivate processors and manufacturers to adopt and implement these standards, and to establish a credible national quality registration scheme, which will be recognized by trading partners. In an increasing number of markets and industries, third – party quality assessment and registration is becoming a prerequisite for doing business. ISO 9000 registration is considered the minimum acceptable level for a supplier, and those who cannot demonstrate this minimum level may not only have difficulty in selling in certain markets but also may be barred from those markets. A supplier without ISO 9000 registration can face higher insurance rates, or be denied insurance in some markets. The reason for this attitude by insurers is the new approach to product liability recently instituted by 12 countries of the European Community and Austria. Not only must a defendant be able to demonstrate that his product is well designed and conforms to all standards and regulations, but he must be able to demonstrate that the product is manufactured consistently within a system that conforms at least, to internationally accepted standards. CII Institute of Logistics 110 Website: www.ciilogistics.com
Total Quality Management In addition ISO 9000 series standard also: Motivates exporters Sets a baseline Establishes reasonable standards for government procurement Sets General Market Procedure for regulating health and safety Reduce time-consuming audits by customers and regulators Improves their quality image Gives marketing advantage and EC92 positioning Raises levels of motivation, co-operation, workmanship and quality awareness Improves efficiency; reduces scrap and rework 6.4 HOW DOES THE SERIES WORK? The standards are designed to be user-friendly. They are generic in nature and follow a logical, easily understood format. However, each company is unique and there may be wide differences in companies’ readiness to implement the standards. ISO 9000 is the road map for the series. Its purpose is to provide the user with guidelines for selection and use of ISO series standards. Line diagram and table given below illustrates the same Definition of Concepts ISO 8402 Non-Contractual Situations Definition of Concepts Contractual Situations ISO 9000 Quality Management Quality systems ISO 9004 Three Quality ISO 9001 assurance ISO 9002 models ISO 9003 CII Institute of Logistics 111 Website: www.ciilogistics.com
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