Total Quality Management - CII Institute of Logistics
Total Quality Management - CII Institute of Logistics
Total Quality Management - CII Institute of Logistics
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<strong>Total</strong> <strong>Quality</strong> <strong>Management</strong><br />
Course Content<br />
Module 1<br />
1. Introduction<br />
2. Approaches & Philosophies in TQM<br />
3. <strong>Quality</strong> & Competitiveness<br />
4. Enhancing Customer value through TQM<br />
5. Strategic Planning for <strong>Quality</strong><br />
Module 2<br />
6. Implementation<br />
7. Leadership<br />
8. Teambuilding & Teamwork<br />
9. Employee empowerment<br />
Module 3<br />
10. Tools for <strong>Quality</strong> Improvement<br />
11. <strong>Quality</strong> Function Deployment<br />
12. Statistical Process Control<br />
13. Continuous Improvement<br />
Module 4<br />
14. Benchmarking<br />
15. JIT<br />
16. Six Sigma<br />
17. ISO Standards & <strong>Quality</strong> <strong>Management</strong><br />
18. <strong>Quality</strong> <strong>Management</strong> & Ethics<br />
<strong>CII</strong> <strong>Institute</strong> <strong>of</strong> <strong>Logistics</strong> 3<br />
Website: www.ciilogistics.com